Jersey Mike's Subs

Great Tasting Subs! We ordered our meals online, with a fairly easy time doing so. Our wait time was maybe 20-25min or so for 4 peoples orders, which was acceptable. Arriving to pick up our dinner, the place is very clean...inside and out! This was our first time to this location... Food and service were technically great...just need to double check to make sure everything is correct unfortunately! Will still return for a second chance...it was atleast that good! Haha

The Freeport, Illinois Jersey Mikes puts wayyy too much oil and vinegar on their subs. They’re sopping wet, I even called after I placed my order to request light oil and vinegar. The bread was soaking wet. The shift manager stated that that’s how they make their subs and they know a lot of people don’t like it. Well, if A lot of customers don’t like it then why not cut back, I made a special request & I would expect that you pay close attention the request . This has happened numerous times, maybe they need to go to Jersey to find out how to make their subs less soggy, once again It was horrible, my nephew nor myself was able to eat it, Big waste of money. Not all Jersey Mike’s make their subs so wet and sloppy smh

I was really excited for Jersey Mike’s to open in Freeport, but after numerous orders and countless chances, I won’t be returning to this location. I’ve had more orders incorrect than correct. While customer service has been friendly and quick to offer points or free subs, the same issues continue to happen. Unfortunately, the only consistent experience has been incorrect orders. What’s the point of customizing your order if it’s wrong most of the time? Overall, this location has been disappointing.

I had never been to Jersey Mike's until a couple of days ago and I am honestly so sad that I have been deprived all of my long life! The subs at Jersey Mike's top all other sub places and I have literally tried all of the main major contenders and none compared to Jersey Mike's now in my eyes! Their gluten free buns are the best!!! And our sandwich maker was super fun and chill as well as being impressively good at his job and fast! Worth the higher prices for sure!

Riley and his team did an excellent job on being busy and dealing with a rude customer today. She was mad at the wait time of 5 people before her, when Riley suggested to order on the app ahead of time she flipped and requested a refund. Thanks Riley, we will be back!