Jersey Mike's Subs

I love this place. Except today. There were two people in front of me and a couple people waiting. There were 3 people working and at least one in the back. My order was promptly taken; I ordered a #17 w Jalapeños. They hung my ticket and called it out. I watched them work diligently on all of the orders including the person behind me while my order stayed hanging over the grill with nobody doing anything. Then all but one of the other orders was done and they began to restock. That’s when I took my ticket and gave it back to them at the register and I told them I’ve been waiting over 15 minutes and they had not even started my food so I was going to leave. The reply I got came from the guy working the line and said “ok, sorry.” Whats up with it? This was Friday, Dec. 26 at around 3pm. I w

Most terrible work ethic. Put in an order an hour and 1/2 before and still wasn’t prioritized when I arrived to pick up. Pick up said “12:17pm” and i’m typing this at 12:50pm. They have not reassured me when I asked about my order. And no one has apologized. They need to step up their skills and figure out what they will do to make their day go on easier.

I order here all the time though the store app and I would pick up my order often. I ordered two giant sandwiches, one is a Giant Big Kahouna Cheese steak and the other one is a Giant Chipotle Cheese steak. Total amount was about $45.37. The reason why Im writing this review is that I usually get good service here but just last Saturday, the meat for my Chipotle Cheese steak was burned. It was so burned that my son couldnt eat it. So we had to throw it away. I gave him my sandwich instead. We were far from the location already otherwise I would have returned and ask for another sandwich . Why would you still serve a sandwich that its burned? I sent my complaint into the app to customer support and still waiting for a response.

Ordered 3 sandwiches. I got three bacon only sandwiches. No answer when you try calling.

In my opinion Jersey Mikes is the best sub around. Fresh cuts, fresh veggies and good bread, makes for a great sub. I'm going there again today, so go get yours too!