Jimmy John's

Immediately upon opening the door to enter, I was met with a warm greeting from behind the counter. This was very welcoming, of course. As I approached the counter, I observed the place to be very clean and fresh smelling, too. These were all major pluses for me. Looking up, I began to scour the menu, to which I immediately saw a menu item that filled my heart with a warm fuzzy feeling 🥹. Yes, it was the “back east spicy Italian” cold sub. So I didn’t hesitate to order that. Mmm.. it was true to its name. I savored every bite. I would most certainly recommend this place to anyone looking for a fresh quick and delicious meal.

I placed an order for a vegetarian sandwich on 2/27/2026 for dinner pickup at 8:40 PM. When I got home and opened my order, I discovered it contained meat — a serious mistake, especially for customers with dietary restrictions or beliefs. I drove back to the store to have it corrected. While they did replace the sandwich, there was absolutely no apology, no acknowledgment of the error, and the staff member didn't say a single word. The complete lack of customer service made an already frustrating situation much worse. Getting the order wrong is one thing — it happens. But the indifferent attitude from staff when handling a complaint is unacceptable. I hope management takes this seriously and addresses both the order accuracy and the customer service training. Unfortunately, this experien

Whoever was working February 15th, 2026 at around 6:30pm were insanely rude to me when I was picking up an order for my wife. 3 guys sitting down, not even working, weren’t behind the counter. Laughed at me as soon as I walked in, had the audacity to directly make eye contact and laugh, and when I walked to the counter to ask for an order pick up, they wouldn’t even say anything, they got up, went behind the counter, and just pointed at the wall. I was incredibly uncomfortable. I’m an Asian man and I guess that’s funny to them? I tried to be polite and say thanks and they burst out laughing. Unprofessional, rude. Won’t be going back. Fix your staff.

The food wasn't prepared well at all and the manager Dawson was very rude! The bacon on some of our sandwiches wasn't done so we had to further cook it and some only had ONE slice of turkey on them. I asked if I could buy slices of cheese since I forgot to add it to my sandwich when I went to pickup my order and was told no, since they had no way of "keying" it into the system. Mind you, I spent $60 on sandwiches so you'd think as courtesy, they would just give me some slices. I've never been so disappointed in a sandwich in my life. I'll definitely continue to drive to the location in Mesquite.

The gentleman who just took my order did a fabulous job with his customer service AND making my sandwich. The receipt says his name is Tommy, so if that's him, then you're in good hands if he waits on you! (I did tip him in cash, lol)