Jimmy John's

My assistant recently stopped by Jimmy John's to pick up my usual lettuce wrap, something I get several times a week. However, when he came back, the sandwich was quite different from what I normally enjoy. Instead of the typical wrap, I received just two pieces of lettuce with a single slice of roast beef and an overwhelming amount of mayonnaise. It was a disappointing mix-up, not at all what I expected. Determined to make things right, I gave Jimmy John's a call and spoke directly with the manager. I appreciated how quickly and kindly they handled the situation. The manager not only arranged to have the sandwich remade exactly how I usually order it but also delivered it to my home, along with a thoughtful cookie as a gesture of apology. This personal touch really made a difference and

Unfortunately, they ran out of bread for my sandwich, but it was made up for by the female employees perfect attitude working this evening. I can tell she genuinely loves her job and she works very hard!!! Go you girl!

Wasn’t greeted, employees focused more on their super important conversation than starting my online order. Order was started like 5 min passed estimated pick up time and I was one of two customers in the store so they weren’t busy. When order was finished employee walked straight past me to set my food down on the mobile order shelf. They didn’t ask if I was waiting on an order, if I needed any help, I was just invisible in this location. Terrible customer service and no pride. 100% Avoid this location.

If I could give this location a zero star I would do it in a heart beat the sandwich is a slim2 giant for $10.99 tax would have came out to $12.00 the cashier lady charged me over $17.00 didn’t give me a receipt. Make sure when you go to this location make sure the price is right before cashing out with them. And the food is made correctly.

The staff greeted us (and everyone else who came in while we dined) and answered all our questions about the menu. When I ordered, they started making my sandwich, then my husband ordered and our food was ready when we completed our payment. Watching the staff work, they seem to communicate and work well together. They each took turns taking orders, making sandwiches, and prepping food.