Joe Muggs

This business has always taken longer than average to serve customers. Sometimes they don't come out from behind the wall at all to see if there are customers. Sometimes during stated business hours the shop is closed. I asked if we could get some coffee, and the worker said it would be awhile, "I am actively doing things." Another time, two employees, a supervisor and a regular worker, discussed personnel matters for 30 minutes, loudly, in front of guests - who's scheduled when, who quit, who was fired, when the employee was unable to work, who should be fired, etc. We didn't get any coffee that day. I am thinking these problems are the result of policies, not individual workers.

My wife and I were at this coffee shop on September 25th 2025 7:45 pm. And the young lady working there had an ugly additude. Her name was Mae . We ordered our coffee and we sat down then some other lady who was already there went up to the counter and ordered another coffee and Mae decided to work on hers and gave it to her then this other couple walked in ordered and they got there's as well while all along we waited. As I tried to talk to her about it she had that I don't care additude so I asked to speak to her manager and she then said for us to just wait. When her manager showed up which I didn't get her name. I told her what had happened and also said that I didn't want her to get fired she then made it cleared that wouldn't happen. She just said she'd talk to her because she was on

Inconsistent drinks (ordered 2 of the same drink and one was totally different/not good at all) and barista had as little interaction with us as she could, wouldn't even crack and smile or verbally acknowledge anything. While we waited for our drinks, other people came in and she continued to ignore them til one guy came in. She perked up and suddenly became bubbly and greeted him as he walked in. Super awkward experience and def not worth the $$.

In my search for coffee in Abilene, this seems to have ended up my defacto choice at least until the movers deliver my stuff. Joe Muggs (inside Books-A-Million in the Mall of Abilene) is the best coffee that I've had in town.The staff (which apparently rotates from regular bookstore staff) has been friendly and made an excellent latte both times I have been there, and the other coffees were quite good as well (according to the fiancee). The fact they aren't dedicated baristas is a bit concerning, because potentially you could get a bad cup from someone who didn't care, but it hasn't happened yet.

My granddaughter loved her drink. We wanted to try the cherry drinks, but they were out till the next shipment comes in. So we will be back to try the cherry drinks in a couple of weeks.