Johnny Rockets

I’m honestly surprised this place is still open. It was very disappointing. The place was extremely dirty, and the customer service was poor from the start. There was no one in line, yet the lady took a long time to come over and take our order. While sitting at the counter eating my fries, I noticed one of the employees handling food without wearing gloves. Another employee saw me looking and told her she should put gloves on, and her response was “yeah, yeah, whatever.” That kind of attitude is unacceptable, especially when it comes to food safety. There were clearly many sanitation issues, and because of that I will not be coming back. I may drive to Providence Place next time and see if the location there is better. South Shore Mall can definitely do better than this. 1:00 pm 03/07/26

The last time I came here, there was a metal piece on my fries. So I told myself not to get food here but maybe a drink was safe. The drink wasn’t even blended thoroughly. Also, beware of their hidden fees. Whether you use the kiosk or pay at the register, the price that the cashier gives you and what’s in your credit card is completely different. Maybe I missed a sign they’ll be charging extra for using a credit card? They don’t give you a receipt with the amount you paid either, just your order number and what you ordered. If they don’t have a sign then they are really sneaky.

It's in the food court at South Shore plaza we asked the girl at the counter about their Hot dogs and she said they only had kid size until I pointed out they make a chili dog and she said "oh yeah, well .." Plus almost $8.00 for a lousy small milkshake. I do like the old fashion stool seats at the counter it gives a retro vibe...

The service here is absolutely horrendous. I get there with 20 minutes to spare before they close. Politely, I ask the cashier (skinny kid with glasses) if they were still taking orders (Assumed it was obvious considering the time), and he says "Let me ask". He asked the manager or whoever and they guy rolled his eyes and said for him to take my order. After saying they don't do Apple pay or Samsung pay, I said to use the chip on my card as the tap doesn't work. He said they can't do that either. He said "We slide here". He couldn't figure how to even slide the card correctly. He now tries to manually input. He tells me my card is expired. (It expires 08/28 btw) I said it wasn't. He does it AGAIN. It works this time. I told him what sauces I wanted. Finally after not even 10 minutes, he sa

So I would like to start with the fact for the past few months I have been coming to eat here. With previous team members I had no issue but the last two times I ate here I’ve had this problem. A long time ago I worked in a place where we sold salads so I understand sometimes when the season changes batches aren’t that great. But if I am paying near $15 for a salad I should be able to eat it. Nearly half the salad was old. So I’m pretty sure they are just putting fresh salad in the bin with 4 day old lettuce. I’m highly disappointed.