Keystone Pizza

I usually order pizza from Keystone at least once a week. I have a big family so I spend at least $100 minimum. I USUALLY have a great experience but today the pizza didn't even look like it normally does. I called and explained that there was simply too much cheese added (to the point where we didn't want to eat it) and the manager of the store was extremely dismissive and rude. I even offered to bring the pizza (which was delivered) all the way to the store. However, they insisted that there was nothing wrong. Rather than argue with them, they have simply lost a once loyal customer. I will have to find a new pizza spot for my family. Food costs too much this day in age to accept poor quality and even poorer customer service. I'm extremely disappointed.

I usually order from keystone pizza a few times a week. To the point that they have my order memorized. I received the wrong order. The manager was very rude and told me that she did not care that I was a loyal customer. She has to be a new manager because I have never been treated that way from keystone pizza. I told her that this is a business and the gentlemen who answered the phone is always kind. The gentlemen on the phone corrected my order multiple times in the past and was always apologetic. She said I sounded ridiculous because I wanted the order to be fixed. I also asked her multiple times to stop yelling at me. In times like this, I never thought I would be a person to write a review on an employee, especially a manager. However, it’s sad to say that some people should not be in

When I say I’m LIVIDDDD IM LIVID !!!!!!!!! I’ve been ordering here for 15+ years. My family has spent thousandsss of dollars for family parties throughout the years. Even after moving from living 5 mins away to now approx 15-20 I still support this business. I know the number by heart because I’ve ordered so much from them. The quality has changed throughout the years with new management etc but not to the extreme that it’s still not good food. The team members knew me and always felt like I was supporting a business that loved their customers. Sometimes there issues with the orders but no one’s perfect… today I ordered a salad that I get on the regular when I do order. There’s a new working that accidentally messed up my order, so I call and address the issue. The manger I’m assuming said

Italian Hoagie from Keystone Pizza – Upper Darby, PA Rating: 3.5 out of 5 could have bern an easy 5 I recently ordered an Italian hoagie from Keystone Pizza on Westchester Pike in Upper Darby, PA. I’m giving this sandwich a 3.5, and here’s why. What Was Missing I specifically asked for: Extra onions Seeded peppers Sweet peppers My husband even repeated these requests while placing the order over the phone, so I know they were communicated. Unfortunately, none of those items made it onto my hoagie. What They Did Get Right To their credit: They added a little mayonnaise, as requested. They substituted others' usual dressing with olive oil, pleasantly surprised The meat was fresh. The bread was fresh. I asked for the roll to be gutted, and while it could have been gutted a bit more,

Ordered 1 turkey and cheese sandwich, 2 Italian hoagie and 1 Italian hoagie with spinach instead of lettuce with sweet peppers. What can I say? Delicious and so full of ingredients we saved half for tomorrow. Delivery person was courteous and respectful. Thanks Keystone, see you again soon.