KFC

The cashier was so pleasant and friendly with me. She explained the menu so efficiently to make everything make sense because they have deals on different days, sometimes! And she was so patient with me!! I dont usually make a complete review on here but I felt like this experience with her made a difference for me and how I view kfc as a whole. This woman EMILEE deserves the top position because she can handle anything that is thrown her way!!! The only KFC in Austin, MN. SHE IS PHENOMENAL and knows how to make the experience perfect for ANY costumer! Give this woman a raise or a higher up position! Seriously! EMILEE you made my night so much better. Thank you!!

0/10 I pull up to the drive thru at 8:40, the drive thru employee informs me that all they had was spicy chicken and they were not going to make anything else. I asked why they only had spicy chicken and not make any other fresh food. She then informs me that they closed at 9pm, I point out to her that online it says they close at 10pm. The employee stated that it was wrong, I also commented that on the drive thru microphone it also says they close at 10pm. The employee without any care said it was wrong and they close at 9pm. I then left and took my business somewhere else. I don’t know why it's difficult to grasp the concept that customers are the only reason why you have a job. It seems to me like that job is too challenging for group who works there, that they can’t even come up with a

STORYTIME ! THREATNED TO BE TRESSPASSED OVER POOR SERVICE. Order 2 famous bowls they were delicious , but not really warm , and the cheese wasn't melted . So I walked back inside to ask for it heated up . They lady behind the counter had her back turned. Took 3 hellos to get her attention . Then when I asked for it heated up , she said I have to get my manager bc the cheese is melted . So I said you can grab a thermometer and temp it if you want its not even close to being hot. They remade my order and tried serving me barely hot food a socond time The lady and the manager both sat there arguing that it was hot and that I would not be getting a refund . I made a comment about the lady's 3 inch fake nails she had on bc she knows HOT food as much as she does FOOD SAFTEY. apparently those

Waited at the front counter for 10 minutes to be served. A purple haired worked made eye contact with us three times while walking past us and actively ignoring us. Waited another 20 minutes on our food. So ended up waiting at least 30 minutes in total

disgusting. I called with one simple question and was immediately met with an unbelievably rude, hostile, and unprofessional attitude from the person who answered the phone. There was zero attempt to be helpful and no basic customer service skills whatsoever. If this is how customers are treated before they even step foot inside, it’s no surprise this place has so many one-star reviews. The lack of professionalism is honestly shocking, and it reflects extremely poorly on the business as a whole. Between the awful service, disappointing food, and unpleasant atmosphere, this place is absolutely not worth anyone’s time or money. I will never return and would not recommend it to anyone.