KFC

Went to KFC tonight in Bartlesville to get food, bad experience this time customer service was really bad the guy taking orders in drive thru seemed like he could only do one task at a time and we sat at the speaker for almost 10 or so minutes, would have drove off but there were cars in front and behind me then we get to the window and again another 10 plus minutes we waited then he brought over the wrong order, waited more and finally paid for and got the correct order, guy was rude, and not in uniform at all, pants sagging, hair everywhere, etc get home and there is hardly any chicken on the famous bowl and food was poorly thrown together and was not fresh the worst experience I’ve had here and hopefully they get it together

If I could give this restaurant a negative star, I would. Ordered online, and when we went to pick it up, there was a line of people who had been waiting an average of 20 minutes for their orders. The employees were focused on drive thru only, out of nearly everything that we had ordered, completely incompetent, and spouting profanity. We contacted KFC for a refund, and still have not received it. $50 wasted. I would recommend that people avoid this establishment at all costs.

Manager very unexperienced in customer service and hygiene he's dirty not well groomed they dont use gloves or cover facial hair or hair on head they don't even wear the KFC uniform most of the time the manager doesn't have a clue of how to train his staff dealing with customers nor when it comes to cooking the food the is not when given to the customers , when u place a order there either out of chicken , or biscuits or other then when u question the manager on it he blames the corporation he will tell u they have one fryer in the restaurant then he will speak to the customer about what he is going threw with his personal life an while he is doing this he is shouting at customers were they can even here him in the drive threw the manager even stated that this is a different KFC they do

Got home and order was wrong. Food we received was cool and dry. Did not taste freshly made. More like they just emptied out the warming area. Won’t eat there again.

A recent experience at this KFC location revealed critical deficiencies in both operational efficiency and customer management. The transaction began with an online order, confirmed ready within minutes by the app. However, upon arrival, the order was unavailable, leading to an excessive and unaccounted-for delay. The final retrieval required a wait time of 40 minutes, significantly overshooting the expected 15-minute fulfillment window. The order, once located, was incomplete, missing the two included biscuits due to a non-operational oven—a critical failure in infrastructure that was not communicated proactively. The subsequent attempt at service recovery was inadequate and demonstrated a failure in leadership. The acting manager (Kayla) offered only a single substitute side dish for the