KFC

I placed an order using KFC mobile app today at 12:48 pm I intended for the order to go to Loris South Carolina location, but it was sent to the Conway South Carolina location. As soon as I paid the confirmation stated that it was sent to Conway kfc so I called and spoke with a representative that stated that he could not help me I had to call the 1800 number to cancel and ask for a refund. I called and spoke with a man who had me answer questions for 8 minutes then transferred me over to the refund department spoke with a woman for 7 minutes all for her to tell me that I couldn't get a refund because it's showing that my order was filled I then told the woman that is impossible. There is no way that they could have filled two famous bowls in the 43 seconds that it took for me to call them

2nd time going thru to have my 8 piece meal have 4 thighs in not what us suppose to be in it. I live 35 minutes from store. Just grab on way home. For the manager to want me to bring it back and get it corrected. Do it right first time. Not driving over a hour to get a replacement.

They got the order wrong 3 times and we were inside. The biscuits were so hard you could have used it for a hammer. Got one of the cakes to go and it was delicious. Best part of the meal

11/22/25 @ 4:54pm...We paid another visit to this KFC(Church St Conway, SC). This KFC always seems to be one of the cleanest we've been to. The staff is always cleaning the tables, sweeping the floor and picking up the trays. The Crew at this Location is always welcoming and pleasant. I have to give a shout out to the crew tonight: Dest, Britt, Evan, K & Kelli. They were great on this night. Our food looked good, hot and was fresh. Sometimes you go-to a restaurant and you can just tell the items have been sitting under a heat lamp for a while. Kudos to this KFC especially it's staff. Keep up the great work!

I did a mobile order. And I walked inside after I had placed a second mobile order. And watched the man who was doing the register walk back there and make a chicken little for me and used his fingers to reach in and grab a pickle to put on it without any gloves on. So gross. Can't even get a refund because I did it online.