KFC

First time visiting Florence and was hungry coming from airport and found this very first KFC in the area so I decided to give it a try. Chicken was good and yummy, staffs are friendly and nice. Atmosphere was nice and lovely, Colonel Sanders pictures are in the wall inside the restaurant and also a mural at the parking lot. It was nice visit and I like the way they made it special respect for the founder of Kentucky Fried Chicken Mr Harland! Way to go KY 😇

I arrived at the KFC drive-thru in Burlington, Kentucky, around 9:20 PM, and my experience was incredibly disappointing. I went specifically for their chicken classic sandwiches, but what I encountered was a shocking lack of professionalism and poor customer service. As I approached the drive-thru window, I could overhear the employee taking my order conversing back and forth on their headset with the cook. It became clear that they had shut down the fryer for cleaning by 9:00 PM, despite their posted hours stating they are open until 10:00 PM. Hearing their entire conversation about how long it would take to turn the fryer back on and prepare my sandwiches was frustrating. When I indicated that I was fine with waiting for the sandwiches, I also inquired about the cost of four drumsticks

I come here around 6:30p every night and am greeted with the rudest humans in fast food. They are always running low on chicken and it's ALWAYS a 20 min wait on chicken. Always check your order because without fail they will, and I mean this sincerely, ALWAYS forget something. If you manage to secure the bag after a 20+ min wait(I think they tell you it's going to be 20 mins in hopes you'll just leave) you are handed the dryest chicken you've ever had the displeasure of eating. I just need to pretend this location doesn't exist. AWFUL AWFUL AWFUL.

Don't waste your time or money here! So slow and very rude, foul mouthed, evening employees. Understaffed; incomplete orders. What happened here? This KFC used to be good. Read user previous ratings and you will see there is a pattern of poor customer service. After recent visit. I will take my business elsewhere.

Terrible staff (if that was a manager, shame on you KFC) I was told to pull ahead they would bring out. Well after 17 min I went in they looked at me like they had no idea what I was talking about. They were using profanity and quit rude. I ended up getting a refund w some hassle. I will not return to the 18 Florence location. They need more professional staff at the least.