KFC

Hilo, HI · Chicken restaurant

Rating
3.4/5
★★★☆☆ 3.4
Reviews
20
Rank in Hilo
#98
of 190 restaurants
City Percentile
13%
rating percentile
Address
KFC, 111 E Puainako St, Hilo, HI 96720
Phone
(808) 959-1886
Website
locations.kfc.com/hi/hilo/111-e-puainako-road
Status
Closes soon · 10 PM · Opens 10 AM Sat

KFC is a restaurant located in Hilo, HI. It is one of 190 restaurants listed in Hilo. Its 3.4-star rating is slightly below the Hilo city average of 4.4 stars. There are 10 photos associated with this location.

About KFC

Visit your local KFC® at 111 E. Puainako Road for the world's best fried chicken—hand-breaded and freshly prepared! With convenient dine-in, drive-thru, and delivery options, we make it easy for you to enjoy your favorite KFC® menu items, including... More

Hours

Saturday10 AM–10 PM

Customer Reviews

★☆☆☆☆ 1.0 sam ingram · Feb 2026

Been going here for two years and the chicken consistently, sucks. It’s dry and it’s like it was fried in flour with no seasonings whatsoever. The original is never juicy. At least when it comes to the breasts. For some reason, the Kona KFC does a much better job. It’s weird how much better it is over there considering it’s on the same island. The staff though, are extremely friendly.

★☆☆☆☆ 1.0 Shawn Tu · Nov 2025

Tried placing an order on the app didn't go through correctly so I re-placed the order while waiting in the eating area. Out of coleslaw just seems like it's one of the 10 things on the menu you should stock it, kind of crazy to run out but whatever. My issue was that whoever stacked all the food in the bag needs some basic common sense. Wet things go on the bottom, lighter things on top. By the time I got home the container of gravy was vertical and went right through the paper bag. Mess on everything, all the other containers, to go bag was trashed, gravy and sauce packets all over my passenger side floorboard. Quite easily the worst KFC I've ever been to. If it's not packaging, it's not seasoned correctly, or national deals don't apply, at least the staff figured out how to time the fo

★☆☆☆☆ 1.0 Sean Kalisiak · Jan 2026

Ordered a 5 piece tender meal that comes with two sauces and paid extra for two sauces. Got home to realize they only put 1 sauce in total in the bag. Ordered 2 honeys for my biscuit and didn't get any. Tenders were also cold and not Crispy at all. And when you pay extra for the Colonel's famous lemonaide, they give you pink lemonaide Tropicana. Very disappointed, first and last time coming here

★☆☆☆☆ 1.0 Chung King · Jun 2024

EDIT: yet again they screw up my order. Supposed to be a Nashville Hot Chicken loaded french fry bowl. It's got absolutely no sauce on it and no pickles. I threw it right in the garbage. Been here twice in the past 3 days and both times my order is wrong. Same cashier who doesn't really seem to care. First order was large mash with gravy, small corn, and a side of gravy. Received mash with no gravy. I had wanted and paid for a side. Today I order large mash no gravy and a small corn. He rings up a small mash with gravy and a small mac n cheese and I said that's wrong. Then he rings up a large mash with gravy and I said no gravy again. Then finally he rings up one with no gravy. My fault for not seeing he rung up mac and cheese until I drove off. KFC has the worst mac and cheese in the

★★★★★ 5.0 Holly Taylor · Jan 2026

The manager was on the counter AND doing drive thru. The store was quite obviously short staffed, but the manager handled all with a smile as she multitasked. I don't eat fast food but the pot pie was tasty

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom ✓ Wheelchair Accessible Seating

Services

Chicken restaurantFast food restaurant

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This listing is informational. Contact the business directly to verify credentials, services, and availability.