KFC of Utica

Finally got a chance to try this place. Entrance is Right Turn only coming from Route 5. Food was on point. Atmosphere is good as dinning room was clean and popping. Well lighted. Service was the down fall here. It took away from the Atmosphere and was disappointing. Front counter was managed by one person who also prioritized online orders and also preferred cashless transactions, which isn't bad as many have tap and pay. It took like 10 mins to get my order taken as because I was holding my phone they thought I was doordash or Uber eats, which is understandable but limited interaction and no greetings. The staff did crush the service from order to eating. Even made up for lack of item that woukd have made a longer wait, which is amazing. I believe if stop just order online if possible p

Arrived at 10:45 AM, bought an 8 piece bucket/combo. Got home and it was no good. All dried out like it had been there for hours and since it wasn't, they must have just re-heated yesterday's chicken. It's unacceptable for what they charge for it not to even be edible.

We had trouble communicating with the employee inside while going thru drive-thru. We ordered 2 meals, an all wht.,orig, 2 pm w/ biscuit & a 2pc with biscuit. Both also had med drinks. Food was hot and good, driveway to exit is somewhat cumbersome with the way installed adjacent to bldg. We ate in car. Seemed like headset or operator was malfunctioning at that time.

Absolutely ridiculous. They took forever to even finish my order, one girl had an attitude and ive never had to pay for sauce for my nuggets but I was charged today for sauce with nuggets. Never ever go there again

I have been going to this location for years. I do not know what is happening lately, but the food is served dry, the service is not what is used to be; the staff seems tired, not motivated and lack of CS skills. I had to ask for napkins and a fork and was embarrassed to ask for ketchup because this is something that they should ask or provide. I guess not anymore. Not from KFC. The pieces of what is supposed to be "original" chicken were small and the food was cold and overcooked (even the skin was saggy). I think that this is the last for me. I bring a lot of customers there, but they don't seem to care. I took a picture of how I got my food when it was hand to me. If they do not care to serve, I do not care to spend my money there.