KFC

Alright where do I start. Husband and I went in to place our order to go. Ordered a 12 piece family meal, extra crispy, curds, fries, and a large freeze. Paid a little over $65.00. Told it was a 12 minute wait for the chicken. No problem. But then apparently their receipt printer is broken so we have no proof of our order. We sat and waited, and waited, and waited while watching everyone else coming and going. At 36 minutes we went up and inquired about our order. "Umm what did you order?". We tell her and she can't find it by name. She had to look it up based on the amount we paid. Tells us it will be 5 minutes. At this moment my hubby was so hungry I was worried he would go join another family and eat their food. Finally they have our order ready. Missing my freeze. Ask for that

The food came out hot and fresh. The customer service was excellent and the staff never fails to make me feel welcomed. Felt very satisfied and will for sure keep on coming back.

This specific KFC location consistently falls short. My issues here have been ongoing for years, unlike my experiences at other KFCs. 1. Unfair Portions: They repeatedly provide unjust portion sizes (e.g., a "large" side container that is only half-filled). 2. Cold Customer Service: The staff is notably unaccommodating and lacking in basic courtesy. My most recent visit was followed by a cold and silent transaction at the window. I felt like an inconvenience. Even when the restaurant is not busy, the experience is poor. Management needs to immediately address and implement serious staff training on basic customer etiquette and fair portion standards. This level of service is unacceptable.

I’m a regular here and I look forward to eating here. Restaurant is clean, the food is fresh, and they have amazing customer service!

This staff is very accommodating and I want to say thank you bc they always make me feel welcome when I come in. Food, service and energy is always on point.