KFC

I had a terrible experience with the KFC located at 641 Louis Henna Blvd, Round Rock. I placed an online order for two chicken meals: one 16-piece and one 8-piece. When my husband and I got home, we discovered we were missing the 8-piece meal and only received the 16-piece. I immediately called the store and spoke with the manager, who claimed she was also the General Manager. Instead of helping, she accused me of trying to get free chicken. She insisted they gave us three bags, when we only received two. She said she needed to check the cameras for proof, so I told her to go ahead and I would wait. She then refused to check the cameras at that time. When I told her that as a manager she should make it right for the customer, she claimed she was providing “perfect customer service” by o

Out of chicken at 10:30pm?? I get it, it’s late night, that’s cool, but this KFC was out of chicken??? Was she alone in a kitchen of no chicken? At a chicken restaurant? Deeply displeased with this. Wish I had the lack of discipline to tell people that I couldn’t provide my advertised product within working hours. All of your chicken was sold out? I’m sure chik-fil-a will be out of chicken when I go there now as well.

I wish it let you give NO stars. My customer service today was DISGUSTING. I wish I got the names of the two “ladies” working. I paid for my meal online for my break & I have been to this KFC plenty of times and I have never had this issue EVER. Today, these two ladies were miserable. I’m clearly in a rush and I walk in to pick up my meal while on break, I asked for a single damn ranch (which at most FAST FOOD places they would just hand it to you and send you on your way) as one lady grabs the ranch to give it to me, the other lady that should’ve been working instead of watching us said “it’s .20 for the ranch” THE LADY HELPING ME WAS LITERALLY ABOUT TO HAND IT TO ME WITH NO CHARGE SO how important is it really? What a joke.. So I say okay and start walking to my car to get the 2 dimes ha

On Dec 12, 2025, at 1:20pm the girl who was on the Drive-thru headset needs to be fired. I waited 5 mins. She said “can I take your order?” I said #14 Classic with Pepsi. Then silence. I pulled up to the window and waited 4 mins and she came to the window. I said, “Was my order put in?” She said nobody heard your order and then you drove away. After I waited 5 mins for someone to reply after saying “hello” 10 times. Then she yelled saying well the headset worked for everybody else. I’m like well the headset not working for me is your problem not mine so why are you upset. I should have taken a photo of her face.

I go here often and everyone is so kind and friendly, my food is always hot and unlike in other places i don’t wait long when I go through drive thru.