KFC

Springfield, MA · Chicken restaurant

Rating
3.6/5
★★★★☆ 3.6
Reviews
20
Rank in Springfield
#257
of 371 restaurants
City Percentile
22%
rating percentile
Address
KFC, 1324 Boston Rd, Springfield, MA 01129
Phone
(413) 342-5184
Website
locations.kfc.com/ma/springfield/1324-boston-road
Status
Closed · Opens 10 AM

KFC is a restaurant located in Springfield, MA. It is one of 371 restaurants listed in Springfield. Its 3.6-star rating is slightly below the Springfield city average of 4.2 stars. There are 10 photos associated with this location.

About KFC

Visit your local KFC® at 1324 Boston Road for the world's best fried chicken—hand-breaded and freshly prepared! With convenient dine-in, drive-thru, and delivery options, we make it easy for you to enjoy your favorite KFC® menu items, including... More

Hours

Saturday10 AM–11 PM

Customer Reviews

★☆☆☆☆ 1.0 Dan Gelinas · Feb 2026

Ordered online at 430pm. Was told to pick up at 515. It’s 530 and I’ve been told they are “working on it”. Employees work as though they are high, or drunk, or don’t care. Makes me wonder if I’m going to get sick once I get the food back to my family. Avoid this location. Don’t go.

★★★★☆ 4.0 John R · Feb 2026

Fresh, hot, and delicious. Had to wait for the chicken to cook, but it was worth it.

★★★★☆ 4.0 meli medina · Nov 2023

Amazing service , clean and stocked, Best KFC. Mainly it is not out of the way. And it’s as safe as it gets, better service than ludlow ! For sure. No horrible traffic and Starbucks is 25 ft away in a joining parking lot.

★★★☆☆ 3.0 Brenda Prieto · Sep 2025

Idk why is getting so expensive and they barely fill up the bowl’s like back in the days for the Family Meals. I would appreciate if they start filling up those bowl because that’s the reason why I don’t come as often anymore. $40 in a family Meal I would expect my bowls to be full especially the mash potatoes. But the food is delicious.

★☆☆☆☆ 1.0 Michał J-M · Aug 2025

NEVER EATING HERE AGAIN!!! Absolutely one of the worst fast-food experiences I've ever had. Our order was completely wrong-not just one item, but the whole thing, the meat and even the sauce. The chicken itself was a joke; it was basically just crisp and bone, no actual meat to speak of. Trying to get this fixed was a nightmare. The cashier was not helpful, and when we explained the issue, they were mean and refused to do anything about it.This place was a total letdown. P.S. We probably overpaid for our order, but there was no way to check it because the cashier didn't ever care, and refused to explain.

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom ✓ Wheelchair Accessible Seating

Services

Chicken restaurantFast food restaurant

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This listing is informational. Contact the business directly to verify credentials, services, and availability.