KFC

I don't understand how this restaurant is still in business, given the number of alternatives available in the area. The last time I attempted to patronize the establishment was the last straw for me though - I went by last Friday for a two piece meal, at 7:30 pm and was told it would be a 20 minute wait because they were sold out. This is a regular occurrence for them - they're either out of chicken or sides or biscuits, requiring ridiculous wait times, or the food being served is old and far from fresh. I've given them multiple chances, have ordered online, only to go through the annoying process of cancelling my order after arriving at the restaurant and being told there's no chicken available after the fact; I've had multiple orders missing items; and I've even shown up to the restaura

Just off this location with one piece of hot wings and large potato Requested A pot pie, which wouldn’t be ready for 20 minutes. Oddly, we ended up waiting for at least that amount of time. The chicken wings were not fresh. They were overcooked and inedible.. I called and spoke to the manager, Julie, who said I would have to drive back to get a refund. Due to the distance, that’s not a possibility but I highly advise. Do not go to this location.!

I was quite surprised the polite and exceptional service here. The employees seem happy to serve their customers! Kudos to the current staff at this KFC location in Staunton!

Every time we come through, even during peak hours, there is always a 30-40 minute wait. I do not understand, this is fast food, right? Instead of ordering the family meal for my family, I went across the way to Bojangles, got more for my money and did not have to wait at all. Came back to KFC for the fried pickles they are advertising to add to my Bojangles order, and was still told it would be a 10 minute wait. For pickles. Even tried to order ahead online and half of the options are not available. Genuinely just confused.

I’d do 0 stars if it was an option , I come often and have never once gotten edible fries they’re always cold and hard. EVERY TIME