Kroger Bakery

No one returns calls. I tried to place an order for cupcakes I saw on the website, I went Into the store to ask about customizing my icing since I didn’t see the option online and the woman told me that they don’t make the cupcakes I want and that I should have ordered them online. Anyway I left and placed the order online , I didn’t get any type of confirmation, went back into the store and ask one of the workers. Who took my contact info and order number. No one contacted me.

We placed an order for 1 cake and 40 cupcakes 3 days in advance of our 1 year old’s birthday. Schedule pickup was at 10:00am the morning of his party. We arrived to a cardboard sign at the bakery that said “bakery closed today, sorry for the inconvenience”. Another employee nearby was nice enough to look for our order in the back, but it wasn’t there. We had to scramble to get a replacement in time for the party. No call, no txt, no email, no communication. Do not recommend. Not to mention this store is always a mess, hardly ever stocked, and the cart situation is a disaster. Management needs to change at this location before we ever go back. Do better.

I ordered marble they gave me vanilla they shouldn't mess up a cake like that i would have returned it but it was too late we cut it