Krystal

I ordered head using the crystals app that way my order would be ready when I got there. I went through the drive-through and was greeted promptly and told to pull around to the drive-through window. I was then handed my order and I pulled off to check my food. I immediately realized that the crystals were not plain like I had ordered. They had onion, mustard and pickle on them. All which I had removed when I placed the order on the app. Everything else was correct so it was no big deal. I pulled back through the drive-through and gave the two crystals back to the employee and told her these are supposed to be plain. She did not apologize. She just took them from my hand and close the window. A couple of minutes later she came back with a new bag so I took it and immediately checked and on

Stopped by for a breakfast and lunch meal. Asked if they were serving breakfast as they were. But also if it about to lunch and they said yes. Ordered and got to the window and paid. The lady took our money and gave us straws. 2 mins later came back to us and said can you please pull to a parking spot. The parking lit was clear all but 1 car that was ahead of us that had to pull up also. Waited in the parking spot for 30 mins for our order.the lady came to our vehicle and gave my husband his food. He asked what about the breakfast food. She said they are making it now I will be right back. My husband ate his lunch while it was still hot. Finally she came back with my breakfast food. I ate one breakfast sandwich. Went to get the other sandwich and noticed the meat was thick and grease all o

It's getting hard to find Krystal these days and this unit in Smyrna TN offers good old fashioned food and great customer service. I grew up enjoying these burgers and always enjoy the treat of a drive through meal with my wife and family. Highly recommend.

Ordered the Patty Melt at the Drive thru. It was horrible. Bread wasn't toasted & the Patty was hard & dry. I called the store & spoke to the Manager who apologized and told me to bring it back with the receipt for another one free. I advised him I don't live close so I wasn't coming back today. He said whenever I return to bring the receipt with his name on it. I've made Patty Melts at home that are much better. For $6.57 i could have gone to Sonic across the street & got a double cheeseburger cheaper. Make sure to check your order before leaving.

The inside and cooking area were extremely filthy. Two guys in there and both ignored us. Eventually one came to say, "I guess you aren't here for a pick up order". We said "no" and he walked away. There was no one in the drive thru or the inside and they weren't cooking anything. They were just walking around. We waited a bit longer and finally decided to just leave. Felt like we were interrupting their quiet time and it was only 7pm in a Friday. Feels like they don't want business. I usually go thru the drive thru for breakfast and the food is usually overcooked.