Los Trios Restaurant

Food safety concern I ordered food from Los Trios and found a Cockroach inside my food. As shown in the photos, the food was inside a sealed zip-lock bag, which was then placed inside another sealed bag. The object is clearly visible inside the sealed packaging, meaning this did not happen after delivery. When I contacted the restaurant, instead of showing concern, the staff was rude and dismissive and tried to blame us, suggesting the object came from somewhere else. That explanation makes no sense given the food was sealed when received, which is clearly documented in the photos. They refused to resend the order or take responsibility, and there was no apology or concern for food safety. Mistakes can happen, but how a restaurant responds matters. This was handled poorly and unprofessi

DELICIOUS!!! Frederick Platter shredded chicken was so good. Chicken was perfection. Best refried beans Ive ever had! Moist and spiced like Ive never had beans spiced. Guacamole was fresh and sweet and flavorful. Chicken and steak fajitas came out sizzling, smelled fantastic! Really really good!! Horchata was sweet, cinnamony, and refreshing! Perfect end to perfect meal!! They make it in house. Also very clean. Friendly service. We came close to closing and they even wiped the walls. Definitely come here and eat. You will not regret it!

Very good food and options, though drinks were slightly too sweet. Food and deserts were great

Phenomenal food and service. We walked in and ordered takeout, and it only took about 15 minutes for them to put together 5 meals plus sides. They brought us complimentary chips and salsa while we waited. The atmosphere is wonderful and the food is incredible-- loved the tamales, and the bean pupusa is delicious!! No idea why this restaurant has only 3.9 stars at the time of my review. We will definitely be back :)

This experience with Los Trios was deeply disappointing. We found a cockroach inside our food, clearly visible inside sealed packaging. The food arrived in a sealed zip-lock bag that was placed inside another sealed bag, making it evident the issue did not occur after delivery. When we contacted the restaurant, the response was inconsistent and unprofessional. At first, they offered to replace the entire meal, but later called back and retracted that offer, saying they would only replace the specific item that contained the insect. Given the nature of the issue, accepting a partial replacement was not reasonable or appropriate. What made this worse was the lack of empathy or concern for food safety. Instead of prioritizing customer health and trust, the situation was handled defensively