Marco's Pizza

Got home and noticed our pizza had hair in it. When I told the team member he said that’s strange because no one here has long hair. I explained to him that the hair was baked into the pizza and also is blonde.. I have black hair and didn’t bake this pizza. The staff sounded as if I was lying and offered a credit or to remake it. I told them I needed a full refund and will be leaving a review.

Ordered 2 whole pizzas. Ate the first one on the first night. Upon eating the second one the next night, we discovered a piece of hair baked into the pizza. When I called and spoke to the manager Beth, she told me her system would not allow her to do refunds on previous day’s items and offered a credit. I told her there is no need for a credit because I will not be going back to reorder. I asked Beth for a number to the corporate office which did not work. I found corporate’s correct phone number and will be calling them Monday. It looks like someone else had an issue with hair in their food also. I would avoid this Marcos.

When I tell you they have the best old fashioned pepperoni pizza around, this thing slaps lol. They were heavy handed with my order and gave me a lot of pepperoni, the cheese actually covers the whole pizza, and the crust has a nice garlic butter sauce with parmesan. Food was hot, and workers are friendly. They have a nice amount of deals if you use there app or by simply ordering online. I definitely recommend you give them a try if you haven't already, and hopefully your experience will be similar to mines.

First time Marcos customer, thought that I was getting from VCC but order was from Ashland..my fault..pizza is as really good I would probably hold the onions, a bit strong, and the sausage was something frozen, out of a box.

I love Marcos and havd always been very happy with the quality of food and service. So i was a bit taken off guard when i went to go eat my pizza and it was not cut. What a day to not bring a knife to work lol. A little tip slow down just a sec or two and make sure the pizza is sliced