Marco's Pizza

Let me be clear- I Love Marcos pizza - but this particular one is awful. I've ordered twice and never again - 35 minute delivery means 1 hour and 30 minutes. Pizza Ice Cold. Forgot drinks, BOTH times. Would not answer the phone after order was delivered. This store is a real stain on the Marcos image. I would absolutely recommend looking elsewhere for pizza in Harbison area.

I get Marcos often and I love it for the pricing and the service but I just stopped to get a hot sandwich from this location and while the bread and cheese was warm, the inside of it was freezing cold. Like if they had just left it out at room temp for an hour it would be warmer. It isn’t a huge deal especially considering the great price but it seems like this is a recurring issue judging from other reviews and it would be great if yall could do something about it. Great service and prices though. The lady at the front desk on register was very attentive and kind

Placed online order at 730 am for 5 pm delivery same day. Never received email confirmation, so called around 415 pm to verify Marcos had order. Was told they had the order and it should be delivered around 5 pm. At 520 pm, no pizza, so called Marcos to check and see if delivery person was on the way, however was placed on hold NEVER to be returned to again. Tried several more times to contact Marcos and was immediately placed on hold each time. Received a text from Door Dash at 724 pm to let me know that my pizzas were out for delivery. Pizzas were actually delivered at 745 pm (2 hours and 45 minutes late!) Marcos, this is terrible customer service and completely unacceptable! I will take my business elsewhere!

I had one of the worst restaurant experiences I’ve ever had here. It took over two hours just to get a simple pizza. When it finally came out, the pizza was burnt — and they had to remake it after I had already been waiting for more than an hour. The entire place felt completely unorganized and chaotic. Staff seemed confused, and their ordering system wasn’t even working properly — tickets weren’t printing right, so they had no idea whose order was next or how long people had been waiting. After such a long and frustrating wait, I was absolutely unsatisfied. I really wanted to like this place, but the lack of communication, organization, and basic customer care made this experience unacceptable.

Horrible customer service and nasty food. The staff has changed and so has the quality of their food. I have been ordering from this location for over 4 years since I moved back to the area. I get pizza for my children once or twice a month. I ordered cheesy bread and it was all bread with a tiny amount of cheese. I asked for a refund and they refused but wanted to remake the item. I’m very funny about sending food back and I wasn’t going to eat anything from there again after that. One of the staff told me to have a goodnight with antagonistic sarcasm. I will not order from here again. Buyer beware!!!