McAlister's Deli

We had a great first experience. We went in, ordering was quick, and we didn't wait long for our food. Everything was correct and delicious! We had plenty of employees ask us if we needed anything as we ate. McAlisters is a sit down counter cafe - be prepared to wait at least 5-10 mins for your food! Especially when they've got a lot of customers. They are clearly trying to train new employees while being busy, so give them some grace. Google reviews gets used as a complaint box, so don't take the bad reviews too seriously right now. They just opened!

I called in my order and spoke directly to a person to make sure the order was correct. They gave me a time to pick-up. Arrived and 5 cars were ahead of me. Waited 10 minutes before the 1st vehicle moved. Then more waiting! Get home...order is wrong. Requested NO MAYO!!! MAYO EVERY WHERE!!! For the price of those sandwiches, they should have been correct! Definitely was not impressed!

Food is good but every time I’ve picked up my order it’s been missing something and I’ve had to turn around to ask for my full order. It’s happened twice. Fool me once. The past time I ordered a French dip - paid for extra Swiss cheese and got no Swiss cheese at all, after they forgot the entire sandwich and I had to turn around. Ordered nachos to be served chips with shredded cheese? Nothing was melted. What even is that. First time they forgot a bowl of Mac and cheese. For just opening they aren’t really doing themselves any favors

Got a delivery to our house last night- spent $80. We got a pick 2 and they were missing our salad along with a gallon of tea. Called McAlisters and no one would answer the phone. I had to drive to the location myself to fix the issue- it was very slow with 14 young workers standing around. Spoke to the manager about the problem- no apology what so ever. I waited 20 minutes for a salad and tea. After being handed my order I had to ask myself for something free for the inconvenience since it was a delivery. They didn’t offer- I rarely complain and mistakes happen but horrible customer service. Got home to eat salad and I also had cucumber in my southwest salad. Always have loved McAlisters- wouldn’t go back to this location.

We were looking forward to trying out McAlisters Deli today with a hope to order a catering takeout for an upcoming event with friends. The employees were eager to assist, however notably not as confident since this is a new establishment. All of this was well understood, however when asking about the catering options, there was nothing notated on the board menu, nor did the have any pamphlets to review. We were asked to review the website to find the options as well as telling us three times they would have the manager stop by to explain further. After reviewing online, an employee stop by to advise us that the manager/owner was on business call but did state they can't do small catering. My wife and I weren't concerned about ordering a larger portion, however when the manager m