McAlister's Deli

This was the first time I went and I was taking advantage of the T-Mobile free sandwich promotion. You really can't pass on free food right? They were quite busy and the staff was handling it like pros. So many to-go orders on top of sit down orders. Took the kitchen a little longer than it probably normally would. Got the Club... decent portion and taste except for the, I think, honey mustard dressing... way too sweet. Mac and cheese was fine.

Despite a few other customers waiting in front there was no counter person /cashier when I walked in. The kitchen staff had to tell the cashier that a customer was waiting. Although there were 3 kitchen staff, there was 1 at the counter/cashier. There wasn't a hello or anything resembling friendly or welcoming. When ordering she'd just say "side" and "is that all?" Then walks away leaving customers to pay and take their own receipt. The wait times were about 20 minutes for everyone. Someone asked for a refund and was denied. When the cashier gave out orders she just read off the order, so not sure why they ask for a name. She said "here" then slides the order to the customer. No "thank you" at all to anyone. Kept arguing with the guy in the kitchen. Then there's the food. It used

Stopped by for a quick dinner, and just wanted to give a shoutout to an employee Angel! He was so kind and helpful, and made our experience really delightful! And as always the spuds are delish.

Very disappointed with the service. Waited over 20min for our food to be ready. And towards the end, the girl at the register that took our order, started to get our food ready and asked the cooks to get the correct soup. She then just abruptly left the building b/c I would assume her shift was over while leaving our soup in the window and our sandwiches down below getting cold. Waited another 5min for someone to come to the counter as there was no one insight except for the cooks behind the line. Then when the other girl finally showed up, she looked at the receipt and didn’t pack our soups. I had to aak for our soup that was sitting in the window. Food was cold, but tasted good.

Pretty bad experience. Food is good. Service isn’t great. Wait times are the worst. You take 15 mins to order and another 20 minutes to get your food. I asked to speak with the manager and instead of listening to my concerns and have compassion he became defensive and annoyed and said it’s because he was going to another store to get turkey. I’m not too sure what getting turkey from another store has to do with bagging up to go orders and to stop taking orders since everyone’s food is sitting on the ledge. There’s no real management at this place. The environment seems miserable. Tables are dirty and no where to sit. Been the same way for years now.