McDonald's

The McDonald's in America Fork I visited one evening to pick up some late night dinner. The food and service was fine, however the atmosphere of the restaurant is very depressing. It used to be open where you can see the counter, kitchen and people. Now it is blocked off with a tiny area to order. I know this isn't just this location but all McDonald's architecture and planning has come to this. Just sad to see McDonald's like this.

No one in lobby. Waiting ages for our food. I work in fast food, the workers touching their faces, hair and more. Then going straight to work with food. Having earbuds and not caring how long it takes. I usually love McDonald’s and their speed. Something need to change here.

I don’t know what it is about this location, but it is consistently terrible. I keep giving it another chance thinking it will improve, and it never does. Save yourself the frustration and just go down the street to the Lehi location, their service is actually competent and they don’t constantly mess up orders. This time they gave me the wrong size fries. I ordered two larges and paid for larges, but received two mediums that were only filled halfway. That’s not a small mistake, that’s straight up careless. It’s the same story every visit. I used to blame it on whoever was working that day, but at this point it’s clearly a pattern. This location is just bad, period.

I just wanted a tasty breakfast. I got a virtual slap in the face. I went to the register to order and pay with cash. They looked at me like I was a disease (no human interaction allowed??). Asked if I had placed an order on the kiosk which I had not - that’s why I was at the register. I prefer to pay with cash, and I don’t want to touch the screen where 100 other fingers have been smearing. I want to see a human- that is what our world needs. More human interaction. What’s worse is that there was some big boss managers in the dining area meeting with notebooks and stuff like they were regional big brass. One of them approached a paying customer waiting at the register and told him to go order at the kiosk. I saw where this anti-human culture comes from. The higher management.

If you value the quality of your food DO NOT come to this location! My mother and I went to grab some ice coffees and we took one sip and it tasted like it was the stale acidic coffee left from the morning shift. We asked the manager to please refund us because it tasted off and to take back the drinks. She told us verbatim "if you don't like how it tastes do not come back to this location because that's how we make it here" (I assumed she was the manager since dressed in all black.) She was not wearing a name tag, probably because she's been complained about enough times due to her nasty attitude that she's deciding to play it safe. I strongly recommend the Pleasant Grove location instead. Their staff is much more helpful and friendlier than the evening crew here.