McDonald's

Benton Harbor, MI · Fast food restaurant

Rating
3.0/5
★★★☆☆ 3.0
Reviews
20
Rank in Benton Harbor
#22
of 65 restaurants
City Percentile
17%
rating percentile
Address
McDonald's, 2020 Pipestone Rd, Benton Harbor, MI 49022
Phone
(269) 926-7600
Website
www.mcdonalds.com/us/en-us/location/MI/BENTON-HARBOR/2020-PIPESTONE-RD/4889.html?cid=RF:YXT:GMB::Clicks
Status
Open · Closes 11 PM

McDonald's is a restaurant located in Benton Harbor, MI. It is one of 65 restaurants listed in Benton Harbor. Its 3.0-star rating is slightly below the Benton Harbor city average of 4.1 stars. There are 10 photos associated with this location.

About McDonald's

McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For... More

Hours

Saturday6 AM–11 PM
Sunday4 AM–11 PM
Monday5 AM–11 PM
Tuesday5 AM–11 PM
Wednesday5 AM–11 PM
Thursday5 AM–11 PM
Friday6 AM–11 PM

Customer Reviews

★☆☆☆☆ 1.0 Natalie Farley Browder · Nov 2025

Horrible customer service . Keisha should not be on front counter if employed anywhere with an attitude like she has. Screaming that we could have Used the kiosk while she been on here break outside …haha ok bye Keisha ! Very filthy on the inside as well . Ended up leaving , wouldn’t eat after seeing Keisha also handles the food too. 😬

★☆☆☆☆ 1.0 Darnise Vaughn · Oct 2025

Wish I could give zero stars. I went thru the drive-thru and placed my order. After I get to the window and received my food I checked my food and my fries were cold so I hand the bag back and asked for fresh fries. They removed the fries from the bag and handed the rest back. Then I checked the rest of the food and it was cold also so I handed it back and politely stated it was cold also. I then asked for fresh food Desiree loudly stated, " I just made that." She was very rude. The drive thru person, Antonio directed us to park in the drive-thru waiting area. We waited about 10 minutes and finally received our food. The bags were hot and we checked the food which was hot. So we get home and unpack our food to eat and everything was fresh except the daily doubles which I had handed b

★☆☆☆☆ 1.0 Dawn Boles · Sep 2025

I ordered a quarter with cheese no pickles. Great speed but meat burnt. Since I do not have vehicle I can't return to get new sandwich.

★☆☆☆☆ 1.0 Kelly Silka · Nov 2025

The order was correct, our food was good. However, all of the tables were dirty or sticky, both kiosks had issues (out or order or out of receipt paper), the now serving monitor was not readable/ updating, both self service fountain drink machines had issues (one no working lights, partial working spouts) the other had a broken overhead top and one of the coke dispensers was NOT clean inside, the whole station looked like it hadnt been wiped up in a long time ..... both napkin dispensers were out and after informing the attendants at the counter, nothing happened in the half hour we were there. the bathrooms had not been serviced and the men's was dirty. There was no tidiness to the dining room (furniture, garbage, etc) and even the floor needed to be swept/mopped up (my husband saw some

★☆☆☆☆ 1.0 Erika · Jan 2026

Had not been to this location in years, went because my son had a gift card from christmas and we were in the area. We went inside to order, ordered our food on the kiosk, stood there for 20 minutes, no food, no nothing. Works visibly just standing there doing absolutely nothing, one girl drinking a smoothie behind the counter, 2 employees not even in uniform, none of the workers were wearing hats or hair nets or gloves or anything. Oh and also, they were ignoring customers who were at the cash register!!! I left and went to another location. Those employees dont want to work nor do they care!! Close this place down!

Accessibility & Amenities

✓ Curbside Pickup ✓ No Contact Delivery ✓ Delivery ✓ Drive Through ✓ Onsite Services ✓ Takeout ✓ Dine In ✓ Fast Service ✓ Great Coffee ✓ Breakfast ✓ Lunch ✓ Dinner ✓ Solo Dining ✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Coffee

Services

Fast food restaurantBreakfast restaurantCoffee shopHamburger restaurantRestaurantSandwich shop

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This listing is informational. Contact the business directly to verify credentials, services, and availability.