McDonald's

Big Stone Gap, VA · Fast food restaurant

Rating
3.6/5
★★★★☆ 3.6
Reviews
20
Rank in Big Stone Gap
#10
of 20 restaurants
City Percentile
0%
rating percentile
Address
McDonald's, 1935 Neeley Rd, Big Stone Gap, VA 24219
Phone
(276) 523-2820
Website
www.mcdonalds.com/us/en-us/location/VA/BIG-STONE-GAP/HWY-23--58/11500.html?cid=RF:YXT:GMB::Clicks
Status
Closed · Opens 6 AM

McDonald's is a restaurant located in Big Stone Gap, VA. It is one of 20 restaurants listed in Big Stone Gap. Its 3.6-star rating is slightly below the Big Stone Gap city average of 4.4 stars. It ranks #10 of 20 restaurants in Big Stone Gap. There are 10 photos associated with this location.

About McDonald's

McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For... More

Hours

Saturday6 AM–11 PM
Sunday7 AM–11 PM
Monday6 AM–11 PM
Tuesday6 AM–11 PM
Wednesday6 AM–11 PM
Thursday6 AM–11 PM
Friday6 AM–11 PM

Customer Reviews

★☆☆☆☆ 1.0 Gabriel Bevins · Mar 2025

We fell in the restroom because it was so slippery. They hadn't mopped yet. Took 10+ minutes to get our order of 4 filet o fishes, and then on the filet there was hardly any tardar sauce and a half piece of cheese.

★★★★★ 5.0 Daniel Nauss · Oct 2025

The staff truly excel here. They are very friendly and efficient! My iced coffee was prepared in a timely manner and was delicious. The bathroom was also clean, which is a great plus. Overall, I would highly recommend this location!

★★★☆☆ 3.0 Amanda Oo · Dec 2025

Stop here sometimes on my way to Norton. Lady who works drive-thru is typically hateful. The food was fresh but the tea had been made and watered down and looked almost like dirty water.

★☆☆☆☆ 1.0 Christine Dotson · Feb 2020

I ordered the 2 for $5 mix and match and got 2 fish filet with mayo, no tartar, and a basket of fries with no salt. They fries were greasy and didn't seem fresh, and for some reason, I got two McChicken patties on buns with mayo. I made a verbal complaint with manager (over the phone) who said his name was Adam and was told they would put my name down because I don't wanna backtrack to the store, but could get replacement next time I come thru. Please double check your food before you leave, like I wish I did. They're usually decent at their orders unless it like above or bacon big Macs(never could get bacon on them when they were offered). I will update if I get it replaced or not

★☆☆☆☆ 1.0 Eavan Muncy · Jul 2025

i have been there multiple times before close now and they refuse service and ignore me. i understand it’s getting late and towards closing but when i see someone in the drive through before me and then you don’t serve me what does that make me think. i get off work late but arrive before their said “ closing time” and cant ever get any service. i know its frustrating but it also frustrating for me too when i get off late and am starving and they’re technically still open. tonight i waited about 6 minutes before i decided to pull around. they were all outside smoking.

Accessibility & Amenities

✓ Curbside Pickup ✓ No Contact Delivery ✓ Delivery ✓ Drive Through ✓ Onsite Services ✓ Takeout ✓ Dine In ✓ Fast Service ✓ Great Coffee ✓ Breakfast ✓ Lunch ✓ Dinner ✓ Solo Dining ✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom

Services

Fast food restaurantBreakfast restaurantCoffee shopHamburger restaurantRestaurantSandwich shop

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This listing is informational. Contact the business directly to verify credentials, services, and availability.