McDonald's Elko Highway

The customer service here is absolutely asinine. Rude, disrespectful and unprofessional. I understand being stressed from a rush and whatnot, but rolling your eyes at a customer when they are simply trying by to pick up an order then standing in the lobby for 15 minutes when it says our order is ready is uncalled for.

You 12/17/2025 9:04 AM • A Firm but Respectful Account of a Customer Service Failure I am writing this post to share an experience that reflects a serious breakdown in customer service and basic respect. My intention is not to attack anyone personally, but to explain what happened clearly and honestly, in the hope that situations like this can be handled better in the future. I placed an order through the restaurant’s app and received a confirmation number showing the purchase was successful. After waiting, my food was never delivered. When I returned to the restaurant to ask about the order, I calmly showed proof of sale in the app along with my bank statement, which clearly showed that my account had already been charged. Despite providing this documentation, I was met with hostility

Got a Sunday and mcflurry. They were out of caramel and hot fudge🫤 The Mcflurry looked like the ice cream was separated it did not look good. Wasted money.

I'm honestly disappointed in this mcdonalds. I usually never have any issues with this location but the meal I just had was a literal joke. Out of the 24 nuggets in my order only about 5 of them were edible. Majority of them were either burnt, mushy, or just smushed together to make these gross gigantic nuggets. The one double cheeseburger I had was cold, only one slice of cheese and very sadly thrown together. How is it okay to let the staff serve this kind of food to people? Ridiculous.

Ordered at 11. Waited 40 minutes. FINALLY got my meals. They still got it wrong. Insane. Playplace though so that’s nice. But probably the lowest tier McDonald’s I’ve ever been to.