McDonald's

A gentleman named Caleb helped me with my order, there was a missing pie and I forgot to tell them I needed an extra Happy Meal, but my order was so messed up mostly because I ordered for so many people and got mixed up. But this young man Caleb helped me figure out what I really needed for my van full of people and apologized for the missing pie and made it right in no time. The ice tastes a little off, but everyone in Guthrie is experiencing this right now. Good job Guthrie McDonald's and thank you Caleb. Excellent customer service from this store !

They have charged me for things they didn’t have and then refunded me less than I paid because their system doesn’t always work with the app properly, they almost always mess up my order, and they almost always take absolutely forever in the drive thru or lobby. This is the single most frustrating fast food place I go to, and I think today my being charged for a double quarter meal and getting home to find a single is the last straw. Im not going back unless new management comes along and goes out of their way to fix this mess. Go literally anywhere else in town.

Upon entering, there were several wet floor signs not due to the rain outside but the leaks in the ceiling in the lobby. The food was hot and fresh and tasted good. The server was not very friendly but that is typical of this McDonald's

i get this place bout 2 or 3 times a week. idk how but somehow they mess up my order bout 60% of the time. i order a dry burger.. i get sauce. i order a bacon double cheeseburger, i get a plain cheeseburger with ketchup. i don’t understand. now if u take it back they will fix it …. so i guess thats a plus

Sad, the service and food use to be far better. Today, an unfriendly lady took our order. The biscut wasn't fulled cooked...sure prices are up and quantity & quality are lacking but come on McDonald's my folded egg and double order of bacon was beyond sad for the price. I know convenience can cost us versus eating at home but dang.