McDonald's

Waited 25 minutes in the drive thru from the time I ordered until the second window. To be given ice cold fries and cheeseburgers. The orders ahead weren't even big orders. This is the most consistently embarrassing McDonald's I've ever been to. Do yourselves a favor and drive to herkimer because it'll be both faster and better than this dumpster fire.

The issue focused on how they have bad staff and just hang up on you while you’re trying to talk i asked if they took 100$ bills and this boy just hung up? nevertheless i also sat in the drive thru for about 30 minutes! But to be fair their prices are pretty good, but my fries are usually soggy and cold, the grinch salt tasted like cat litter, and they have teens who do not enjoy their job and are just rude every moment i go there. But there is some kind people that work there.

I’m really frustrated with this experience at the Ilion location. I’ve been very sick and tried ordering a frappe for delivery on different days, and each time the app showed it as available. After placing the order, I was told the machine was broken and that I had to cancel it myself and request a refund. Now I have to wait 3–5 days to get back $15 for an order where the item I wanted was only $6. If the machine isn’t working, the app should not list it as available. It’s misleading, wastes customers’ time, and ties up their money for something they never received—especially frustrating when you’re sick and relying on delivery. Management at this location really needs to fix their system so customers aren’t repeatedly charged for items the store can’t actually make

It's McDonald's. There not much to say about the food or the atmosphere. Of you don't know what one looks like, i don't think reviews will help you much. However, this McDonald's has horrible service. On 4 visits, they've gotten 2 orders wrong. On the separate 3rd visit, I waited at the window for 15 minutes. How do I know? Window guy answered his manager about the timing replying 900 seconds (15 mins) at the window. To which she loudly replied, "900 seconds?!" I got my food less than 30 seconds later. My first visit, (wrong order - added too much to the happy meal when recipient can't eat onions, ketchup on the cheeseburger), I heard two people complaining about wrong orders and not getting monopoly pieces from their order. The manager couldn't exchange (customer threw the order a

Too many young kids working there that just don't give a crap about their job. Went for lunch couple weeks ago. They not only got the burgers wrong but also gave me someone else's order. Fries were stale. Had to call and complain and then go back. We waited for our order for just about 25 minutes