McDonald's

Terribly managed location with the most unprofessional, unfriendly, impolite employees. It’s almost as if they get trained to ignore anyone standing at the pickup counter. They will literally go out of their way to ignore you and not make any eye contact. They also completely disregard all of the delivery orders that they should be preparing and instead prioritize drive thru orders. You can be waiting for an order at the pick up counter for 20+ minutes while a customer goes in and out of the drive thru in under 2 minutes. It’s absurd and this location desperately needs either a new manager or to be shut down entirely.

Service was less than acceptable. Drive thru person was not able to hear placed an order for what she thought then at the next window the guy dropped my change and instead of getting me it he ignored it. Very poor service.

They don’t care about their customers at all. I’ve never seen this many disrespectful employees in one place before. This is the worst and dirtiest McDonald’s in the area. The staff, especially, are very rude and don’t seem willing to respond or help in any way. As someone who lives in this neighborhood, I never have any issues at other McDonald’s locations, but every time I come to this one, we experience problems. If you don’t want to work, then please don’t.

During my property preview for a client today, I stopped by the McDonald's in Lybrook for a quick lunch. I was pleasantly surprised by their efficient dual lane ordering system and the convenience of using the mobile app to order ahead and pick up at the drive-through window. The special offer of buying one sandwich at full price and getting the second one for $1 was a great deal. The service was fast, and the drive-through attendant provided exceptional customer service with a friendly and helpful demeanor. Overall, it was a delightful experience. If you’re looking for fast food in Lynbrook this is definitely a good choice!

Let’s be fair. Their service is not superb in Long Island standard. However I can assure you, as a local Queens resident for 20+ years, I can attest the service of this McDonald at Lynbrook location is among the best. Just come to visit the McDonald at 72-69 kissena blvd and see for yourself. You wait FOREVER for your order and there is always a long line waiting. You are lucky to place an order with a live person as most of them just ignores you and want you to place order through the kiosk.