McDonald's

Mobile, AL · Fast food restaurant

Rating
3.1/5
★★★☆☆ 3.1
Reviews
20
Rank in Mobile
#284
of 597 restaurants
City Percentile
14%
rating percentile
Address
McDonald's, 5019 Cottage Hill Rd, Mobile, AL 36693
Phone
(251) 661-5998
Website
www.mcdonalds.com/us/en-us/location/AL/MOBILE/5019-COTTAGE-HILL-RD/10532.html?cid=RF:YXT:GMB::Clicks
Status
Open · Closes 1 AM

McDonald's is a restaurant located in Mobile, AL. It is one of 597 restaurants listed in Mobile. Its 3.1-star rating is slightly below the Mobile city average of 4.2 stars. There are 10 photos associated with this location.

About McDonald's

McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For... More

Hours

Saturday5 AM–1 AM
Sunday5 AM–
Monday5 AM–
Tuesday5 AM–
Wednesday5 AM–
Thursday5 AM–
Friday5 AM–1 AM

Customer Reviews

★☆☆☆☆ 1.0 Carlton Norsworthy · Dec 2025

Big Mac was charged around edges of meat. Restaurant it self was filthy. Drink machine area was nasty, tables and floors as well. Sitting in lobby next restrooms was the toilet cleaning bucket. Another person pointed out a spill on floor. Cashier stated she would get a mop. Never did just stood there looking at it. This place had gone down hill. Manager very loud screaming at employees in the back. Makes for a bad atmosphere.

★★★☆☆ 3.0 Christina Collins · Mar 2026

I come here often. I know most days its a wait because of staffing I assume. But what irritates me the most is when I request 🔥 fresh food and let them know I will wait. I sit for the allotted time and get my food NOT FRESH! Then I complain and have to wait AGAIN and my lunch break is NOW OVER!! NOT HAPPY AT ALL .

★☆☆☆☆ 1.0 Savannah Johnston · Jan 2026

I went thru the drive thru around 10:30 mind you they don’t close till 12 am EVERY bit of my food was freezing cold fries was very soggy as if they have not been changed in hours my pie was hard as if it had been sitting out all day AND I NOW HAVE FOOD POISONING THANK TO YALLS CARLESS ACTIONS I WANT SOMETHING DONE ABOUT THIS ASAP mind you when I was ordering my food I had to repeat it 4 times ok cool I get y’all can’t hear but then after finally getting my order they still had my order wrong.!

★☆☆☆☆ 1.0 Tori Robinson · Oct 2025

was my favorite. good employees probably got fed up and left. two mobile orders in a row with no one answering at the speaker box or windows at 9 pm at night. my orders are never complicated. the owner needs to shut this one down until they can staff it correctly. an establishment running this poorly for over 3+ months with no sign of improvement? insane.

★☆☆☆☆ 1.0 Ryan Vandevender · Dec 2025

Service is extremely slow. Doesn’t matter if you’re in drive thru or dining in. Expect at least a 20-30 minute wait for your “fast food”. It’s ridiculous. Sometimes even though you wait for decades to get your food. By the time you actually get it. It’s cold. Zero stars if I could.

Accessibility & Amenities

✓ Curbside Pickup ✓ No Contact Delivery ✓ Delivery ✓ Drive Through ✓ Onsite Services ✓ Takeout ✓ Dine In ✓ Great Coffee ✓ Breakfast ✓ Lunch ✓ Dinner ✓ Solo Dining ✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom ✓ Coffee

Services

Fast food restaurantBreakfast restaurantCoffee shopHamburger restaurantRestaurantSandwich shop

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This listing is informational. Contact the business directly to verify credentials, services, and availability.