McDonald's

Stopped in, per usual, to grab my Grandson a Happy Meal after picking him up from school. I rotate between Mt. Airy's three McDonald's. My Grandson gets the same thing every time, so I am a pro at ordering it. Cheese Burger Happy Meal, no onion, no pickle, fries, apple slices, chocolate milk, and sweet and sour sauce. On this day, when I ordered the Chocolate milk, they said they were out, so we asked for apple juice instead. Used the app, and a code for a free small coke for me. Pulled up to the first window, paid, but she could not get the receipt to print, so I said don't worry about it, I don't need it. I don't want to mess up the drive thru time. Pull up to the second window. Young, dark haired guy hands me my coke and the Happy meal... no apple juice, so I say what about the ap

the screen was black when i pulled up so i asked if they were closed (as one does) and this guy says “i wouldn’t be talking to you if we were” like my bad for being courteous and asking a single question. i said “oh well i was just asking because the screen was black” and he told me multiple people had asked that before me (i hope he wasn’t as rude to them) and that the screen does that sometimes and he can’t control that, which i understood, all i did was ask a simple question because i was confused and didn’t want to hold them up if they were closing for any reason. i know you probably are frustrated for whatever reason but no need to take it out on the customer for asking an innocent question.

I give credit where it’s due! The guy in the window this morning did a great job. He greeted me nicely and was polite throughout the entire process. He even made my iced coffee correctly! I’m happily surprised! Keep this employee happy.

Well... We went to the drive thru last night (11/05/2025) about 8:30pm and the lady did a fabulous job, super cordial and helpful. We paid and drove to the waiting place to receive our food. Well since we made 5 orders meal, they took a long time to process. When we received our meal, unfortunately we didn't check it properly and was missing one medium French fries. Well, looks like the others employees need to improved the quality of service as the lady who received our orders. UPDATE: in your reply, how can I be more specific than I have been?

Worst service This is happening me a 2 nd time I ordered 1 mccrispy , 2 stake biscuit, 1mcgriddle and hash brown They don’t give me a mccrispy biscuit