McDonald's

Saugus, MA · Fast food restaurant

Rating
3.9/5
★★★★☆ 3.9
Reviews
20
Rank in Saugus
#69
of 97 restaurants
City Percentile
23%
rating percentile
Address
McDonald's, 127 Broadway 1 South, Saugus, MA 01906
Phone
(781) 231-7042
Website
www.mcdonalds.com/us/en-us/location/MA/SAUGUS/127-BROADWAY/25746.html?cid=RF:YXT:GMB::Clicks
Status
Closed · Opens 6 AM

McDonald's is a restaurant located in Saugus, MA. It is one of 97 restaurants listed in Saugus. Its 3.9-star rating is slightly below the Saugus city average of 4.1 stars. There are 10 photos associated with this location.

About McDonald's

McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For... More

Hours

Saturday6 AM–

Customer Reviews

★★★☆☆ 3.0 Pamela Medina · Jan 2026

Came here with my son and nephew and had an overall okay experience. Ordering was easy using the self-service kiosk when you walk in. These boys took long to order haha! You order, grab a number, sit down, and the food is brought to your table. Our food came out in under 10 minutes and was warm, which was appreciated. The server was fine and straightforward, nothing memorable. Everything was pretty basic and nothing planted a memory for me that will last forever. It was pretty quiet at the time, there was only one other family dining in there. The play area was another letdown. I stop here because the boys insisted that McDonalds had playgrounds, I don’t remember that being the case. We stopped at this one because it was close to the place we were at. Coincidentally , this one happened t

★★★★★ 5.0 Kristen Blumetti · Jan 2026

I typically don’t take the time to review a McDonalds, as generally the in-dining experience is pretty consistently poor. However I took my kids here for lunch on a Saturday and felt compelled to write a review because I was pleasantly surprised. There was adequate staff, food was best quality I’ve had in a long time, it was clean, and there was a small play area for kids.

★☆☆☆☆ 1.0 Poncho Trelos · Feb 2026

I'm not sure if this is a common practice among all McDonald's, but when I pay cash for example a medium hot black coffee cost $1.92 with tax. The window cashiers always round up to $1.95 and then I receive $0.05 change when I give them $2. And they do this constantly. I've experienced this at least five times in the last 2 weeks. I asked the cashier at the window. Why doesn't he round it down to $1.90 and give me back $0.10 so McDonald's takes the hit not the consumer or the customer. He looked at me like I hsd two heads. I know the idiots at the federal government are trying to get rid of the penny. But this is ridiculous. It is also a manifestation of the debasement of the dollar and it's also inflationary. They should charge $1.90 or $1.95 and not try to steal 2 or 3 cents from their

★☆☆☆☆ 1.0 M. Trevino · Jan 2026

Worst experience ever. First I placed 2 separate mobile orders, the first order came out missing half of the nuggets, and the ticket for the second order was attached to the bag, waited 15 mins on my second order and it never came out, so I went in, team failed to acknowledge I was even there, about 10 mins of waiting they finally addressed my presence, I explained my other order never showed up, the cashier then talked to the other team member, came back and insisted my order was taken out with the other order, I explained I could see my order still sitting on the counter with my number on it, the cashier then got the manager, I explained the situation to the manager and she rolled her eyes at me and disregarded my situation, because of this I got frustrated and began to get upset, all I

★☆☆☆☆ 1.0 Chantha Luk · Nov 2025

I've decided I'm going to create an account and give a one star review every single time I order nuggets, CLEARLY REQUEST A SAUCE, and they act like I asked for none. This is the fourth time. I understand if you want to penny pinch and not give extra but are we not entitled to the one sauce with every order of nuggets? Are you trying to cut costs by frustrating customers? I hope the effort it takes for you to offset this with five fake 5 star reviews will cost the company more than the $0.12 cents it costs to just give the sauce that a customer asks for, pays for and is written on my receipt, my screen, your screen, the orders screen and this screen.

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot

Services

Fast food restaurantBreakfast restaurantCoffee shopHamburger restaurantRestaurantSandwich shop

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This listing is informational. Contact the business directly to verify credentials, services, and availability.