McDonald's-Streamwood-O'Keefe Family Restaurants

We visit this McDonald’s often and I really want to recognize Coral & Lizzet, they are AMAZING every single time we come in! They are both always friendly, welcoming, and make sure our experience is great. Our food is consistently accurate when they’re there, and their customer service truly stands out. Recently, however, I had an interaction with Maria that was unfortunately very different. She was quite rude, made a few unnecessary comments, and my order ended up being incomplete, which was disappointing. People like Maria shouldn’t be front of line taking care of customers. Also, on a few occasions, sauces have been missed in our to-go bags. It’s a small thing, but it definitely sucks realizing it only after getting home. Overall, we keep coming back because the service is usually gr

I had a code for 20 nuggets and 2 med fries. Code was 90 05. The worker told me to pull up to number 1 for drive thru area to wait. Waited over 20 mins until I finally decided to go inside just to have the manager tell me we didn’t pay. Why else would I be waiting there for over 20 mins? Could’ve handled the situation better. Y’all act like y’all can’t look at your cameras OR have me pull up my app to confirm. Happened between 4:30-5 pm. Everyone else got their stuff before us while the worker who was doing handing out orders ignored us- ever after we told him what we got. Some slow heads here that clearly don’t know how to use their brain. JANUARY 11, 2026.

The indoor dining experience at this location is excellent! The inside of the restaurant is relatively clean as well. The workers are lovely as well! Overall, one of the better we’ve been to.

My family frequents this McDonald's regularly. Staff is very friendly, but since the new owners took over, the orders are frequently incorrect (at least 50% of the time, something is wrong). I assume that it's growing pains, but I wish they would get it together. I very much dislike the recording at the drive through where it asks you if you are using the app and if not, to place your order. The first time I heard it, I actually placed my order, only to realize it was a recording and no one was listening! I had to repeat my entire order. I have learned to just wait for a human. I see no real use for the recording when you have to wait for a server. On the plus side, the all day breakfast is a huge hit with the family.

Food took forever to come out very slow staff took over 20 minutes to bring out an ice cream that I had to go up and ask about or else I would have never have gotten it. Assistant manager Maria was so rude very unprofessional and had an attitude towards me and my friends. Also I ordered cookies and they were served hard and cold and I know that they are supposed to be served warm and soft.