Mellow Mushroom Marietta - West Cobb

I absolutely love Mellow Mushroom , which makes this even more disappointing to write. My friend and I stopped in during our work break for a simple to-go order. This was not even a dine-in experience …we were just picking up food. While placing an order at the bar , we complimented the bartender, Stephen, on his tattoos. He responded by saying he has “Ahh yea , thank you ! I have the perfect pale skin for color.” Implying that if his skin was darker, the color would not take? I’m confused. As Black Women, that comment immediately made us uncomfortable. It was unnecessary and inappropriate in a customer interaction. What should have been a light, friendly moment shifted into something that felt racially insensitive and exclusionary. This was just a brief to-go pickup. I can’t help but

At 7:00 with barely 30% capacity I have a takeout ordered 30 minutes ago. Still not done and the takeout cashier is unbelievably unbothered. 6 people on the line and barely anything coming out? Are there even managers?

Ordered a medium pizza and noticed that the crust thickness was thin. I asked the bartender/server if the pizza thickness was standard by default and he confirmed that. I mentioned that this thin crust has been the case a few times we have ordered pizza, so it looks like a preparation inconsistency issue. He said that it depends on who is stretching the dough. I said how does that work if the pizza is supposed to be standard and stretches it to be thin? He got huffy and said, I see that you are not happy with the pizza, so will get you a new one. I told him I was fine with eating the one I had and that I was merely pointing out the lack of consistency in crust thickness to provide him feedback to pass back to that area. He went ahead and ordered another pizza for me in spite of me saying

The pizza is very good here. The crust is really tasty and not like most pizza places. They have a good draft beer selection as well and a decent sized bar.

It was the 2nd time I'd been there. I should have loved it but I hated the "fate of service." That was a first time for me. So, yes, they earned their stars. I believed the cup I was drinking out of was dirty. Someone paid $$ for that horrible service.