Menchie's Frozen Yogurt

Although the yogurt is great. It’s hard not to be grossed out the entire time. Menchies in Pembroke Pines is busy with non-stop traffic. You would think a SELF SERVICE toppings bar would allow the staff to have more free time to clean up. Every single time I come to have a family outing we would like to enjoy our yogurt there at the location, but everywhere you turn it’s sticky, all three garbages pulled up and overflowing. Meanwhile the staff sits inside the register area laughing and talking with each other. Our feet literally make noises while we walk because of how sticky the floors are. I hope this review gets to the right person to make some changes.

Very unkept! Not clean at all! Please!! Someone needs to clean this place urgently. All the lids on the toppings are dirty. It looks like they haven't been cleaned in a while. My kids are allergic to peanuts. The peanut toppings were very messy. I can't trust the other toppings are not contaminated. I walked in and no one was here. I thought that was a good thing at the time, as I did not have to deal with lots of people or long lines. But now I know why no one was there.

Such a nice place, and the frozen yogurt is delicious. This place is smaller than the others I have been, what means, lest flavors, but they are still good. Also, less space to sit and it the ice cream comfortably. The person in the cashier was normal but not interested on things happening around. I will go again if I am in the area.

No samples ? No samples? How are customers supposed to try the flavors you’re offering? Cutting expenses in this way just cuts your customer base. It’s not well managed, and it shows. Offering samples is a basic part of driving interest and sales — without them, the experience falls flat. do you

Horrible experience, the girl working on 6/14/2025 at 12:50pm was incredible rude to me. I come to get ice cream weekly and I had never get such a bad experience before. The ice cream machine did not have the name of the flavors on and I asked her if maybe the flavors were on the back since there were not flavors and she said oh is not working, I tried the machine and it was working, when I told her about it she made a bad face and was very rude, your franchise should do better with the people you hire.