Moe's Southwest Grill

New Hartford, NY · Mexican restaurant

Rating
4.0/5
★★★★☆ 4.0
Reviews
20
Rank in New Hartford
#59
of 88 restaurants
City Percentile
25%
rating percentile
Address
Moe's Southwest Grill, 4632 Commercial Dr, New Hartford, NY 13413
Phone
(315) 765-0007
Website
locations.moes.com/ny/new-hartford/4632-commercial-drive?utm_source=google&utm_medium=organic&utm_campaign=locations_partner
Status
Closed · Opens 10:30 AM Sat

Moe's Southwest Grill is a restaurant located in New Hartford, NY. It is one of 88 restaurants listed in New Hartford. Its 4.0-star rating is slightly below the New Hartford city average of 4.3 stars. There are 10 photos associated with this location.

About Moe's Southwest Grill

Moe’s Southwest Grill in New Hartford offers bold, customizable Mexican food made fresh daily. Build your burritos, tacos, quesadillas, nachos, bowls, and salads with grilled proteins, fresh veggies, queso, and salsas. Moe’s is family-friendly,... More

Hours

Friday10 AM–10 PM

Customer Reviews

★★★★★ 5.0 Mary Fish · Mar 2026

Easy to order ahead in the app and simple rewards program. Food was full of fresh ingredients, perfectly made from the add ons or subs we made and temperature hot as expected. Chips were crispy and perfectly salted. Love the salsa bar (similar to the one at Blue Coast Burrito). Salsa was fresh and tasted like it was recently made. The hot was hot so beware. Nice twist on ranch and dips well with anything. Restrooms were clean and stocked. Not much interaction with the people but they smiled when they handed us the meals.

★☆☆☆☆ 1.0 Mallory Plows · Dec 2025

I placed a large order more than seven hours in advance for New Year’s Eve, only to have it canceled with less than three hours’ notice. On a holiday. After the order had already been accepted. This left me scrambling at the last minute to find food for a planned gathering, with almost no options available. If a location cannot fulfill large or advance orders, that should be communicated before the order is taken — not hours before pickup when customers have no backup plan. This wasn’t a minor inconvenience; it was a complete failure of planning and customer service. For a national brand, this level of unreliability is shocking. I will not be ordering again, and I would strongly caution others against relying on this location for any important event or holiday order.

★★★★☆ 4.0 Rebecca J · Jan 2026

Disapointed in how the shift manager spoke to the crew while they were trying their best to fulfill customer request. Food was good, management needs a review.

★★★★★ 5.0 M B · Jan 2026

It's a restaurant...the food was good and what I wanted. But the people were nice and helpful and that is what makes a place stand out. I will return to this location!

★★★★☆ 4.0 Allison Sisany · Jan 2023

Dishes are plain and straightforward. I ordered takeout because I was in a hurry to get home. I didn't wait too long to be served my order. They give large servings of food. However, the burrito I ordered just seem a bit sad/plain, there's no side of chips or whatever. But the price is reasonable

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom ✓ Wheelchair Accessible Seating

Services

Mexican restaurantCaterer

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This listing is informational. Contact the business directly to verify credentials, services, and availability.