Mr. Hero in Sandusky Ohio

Called in a pick-up order to save time on way out of town. Was put on hold. OK, they're busy. Fine. Five minutes go by as I drive across town to the restaurant. Still on hold. Arrive at Mr. Hero 8 minutes later, walk in, show woman my phone, still on hold, and she says, "Oh, you're the one (who called.)" Yes, it's me. She proceeds to tell me they were busy, to which I say, "Then why not tell me that instead of keeping me on hold the entire 8 min. it took me to drive here?" No good response. I turned and left. Didn't have any more time to wait. I would have felt better, and understood, if she simply forgot I was on hold. But not the case. Sad service. I won't be back, despite enjoying their food.

The owner takes pride in serving fresh hot food. Yes it takes a while when there busy but my order is always fresh and correct

Was craving a cheesesteak and decided to give this place a try, they had buttery ones that were amazing! Also, their loaded tots were hot and tasty! For the price, you can’t beat it! The lady behind the counter was really nice as well . All in all, we will be back to try the other flavors because they were so tasty the first time!!

Vary good chicken wrap got a garlic parm and a BBQ grat sizeand price. Great place for a change of pace food menu on the 250 strip.

I don't really eat fast food or fast casual, but if & when I do a couple times a year its at Mr. Hero. I've recently been plaqued as the last few visits to random locations across the cleveland market same problem multiples times, and it drives me crazy, so much so that I asked them to remake my order at an east side location a few months back and the attitude I received from behind the counter I ended up leaving my 30 dollar order behind. It's simply an attention to detail that drives me crazy. I ask politely and more than once, please minus tomato, onion, and mayo, please... why is this so hard, needless the savings potential to the restaurant if you add up all the minus products.. tomatoes aren't cheap right now, nor are onions.. why can't we get an order correct? This sadly is not the