Mrs. Fields

I received a completely RAW cookie cake from this place. When I returned to ask for a new one that’s actually cooked, management’s customer service was awful. They refused to even take a look at my cake and insisted that the cookie could never be raw, again, WITHOUT EVEN LOOKING. I spoke to a man from corporate and he was probably the most unprofessional and rudest person I have ever spoken to. While i calmly tried to explain the situation, the man constantly yelled over me and bragged about their sales, saying that because they sold so many cookies they could NEVER make a raw one. makes no sense. He said the only thing they could give me was 30% off any item, as if i would want to buy from them again after that disaster. absolutely ridiculous. This was supposed to be a nice valentine’s da

My family loves Mrs. FIELDS. they always get the oatmeal raisin in the chocolate chip they also like the cookie cake that they make.

Ruby was absolutely the best!! She made the most beautiful cookie cake for my co worker and can’t wait to show her at work tomorrow!! Thank you so much 😊

VERY DECEPTIVE SALES TACTICS ON LINE! Very unethical sales practices. Mrs. Fields is far from a low cost purchase, especially when you add the exorbitant shipping costs. When they send you an email with a discount code that is attached to your order items and it is for your current order, the code will not work. They are attempting to keep you engaged but have to intention of discounting the items. It's a shame that a company with such good products has resorted to deceptive sales tactics that have completely turned me away from the brand.

Excellent service. On Mother's Day I ordered a Birthday Cookie, it was my son's Birthday as well and he asked me for one. I put the order online at 11:00 am and it was delivered the same day at 2:00 pm as I requested earlier. My son was extremely happy when he received it and the cookie cake was just like the photo on the website. Beautiful! Thank you for your hard work. I was very impressed.