Napoli Pizza

Honestly I wish I could rate this higher. Ive ordered from this place since I was a kid and have loved it. The last few times I've ordered, however, the food has been awful. My biggest gripe is the new sauce recipe, to me it tastes awful and almost generic. The crust is thinner than normal. And even the garlic bread has just been sub par. I will add a star for the delivery folks who go above and beyond so theres that.

Very unhappy tonight. Picked up a pizza, and the order was wrong. Called in and had it remade. Wrong again. I think the issue is the service, whether intentional or not, I don't think they took the steps to ensure they were getting the order right the second time. As a result, din er was ruined, had to drive out twice and didn't even end up with the meal I wanted. This experience left a bad taste in my mouth.

Never using the online ordering again. It took an hour for my pizza to come, it barely tasted cooked and it only had cheese and sauce when I spent 2.00 on bacon. I called them very politely telling them they must have forgot the bacon, I was willing to give the whole pizza back if it was just a small mistake.. He simply says no. Online order said only cheese. I pulled up the receipt online and it clearly says I paid for it. I don’t mind spending the money if the food was at least good quality and the sauce wasn’t cold. He was very rude on the phone and tried lying before checking into my order.. I had to tell him he sent me my receipt online stating I ordered bacon. Then he offered 2 dollars off my next order. But a little upset with how they handle their customers. I come from customer s

This is THE BEST pizza place in CT. I am from NY so that's saying alot. I went to this place 3-4 times a month! The staff is a family and the sweetest people you ever want to meet! The service is excellent whether delivery or pickup. I have since moved back to NY, but if I ever visit CT and want pizza, this is where I'm going.

So disgusted tonight. We have been ordering from Napoli in Meriden for years. The food is always excellent. Tonight I called and the woman taking my order was obnoxious and uneducated. I gave my credit card and she asked if I wanted to include the tip. I said, No, we tip in cash. Then she asked me how much the driver would be tipped. We are always generous. Her comments were uncalled for and unnecessary. So many other places will be more than happy to receive our business.