Nara Ramen and Sushi Bar - Downtown Boise

This is going to be my last time at Nara Ramen downtown Boise. I used to eat ramen at this location and the one close to Town Square. I never had a bad experience, but this time I was very disappointed because we were charged an extra $6 for the spice. We had never experienced that before. The Spicy Miso also wasn't spicy at all when my friend tried it, even though the menu indicated it should be a 3 on the spicy scale. She asked for it to be hotter, so she was charged an extra $4 total. I got tonkotsu ramen and asked for medium spicy. She charged $2 and gave us extra spicy on the side, charging us $2 more. We didn't order that chili oil on the side and we thought she gave it to us for free. If anyone wants to try this place and you like spicy, bring your own chili; it's better than paying

I’ve always gone to this place for ramen ,it used to be my go to spot. I ordered some tonight through Uber Eats, and as soon as I opened the meat container, the smell was awful. It honestly smelled like something rotten, to the point where I almost threw up. You can also see in the picture that the meat didn’t look fresh at all. This experience completely ruined ramen for me ):

I have been in to this Nara pretty frequently and the last 3 or 4 times I've had a pickup order it's been disappointing, but this last time ESPECIALLY so. My coworker ordered a creme brulee milk tea and it was SOUR like something was spoiled. The chicken for my curry rice was bitter from being overcooked. The special instructions for sushi rolls got mixed up. I ordered the agedashi tofu and that was also disappointing. My coworker who went in to get a different drink for the order was told that management would be reaching out to me on this last Tuesday to sort something out, but I never received a call or anything. I ordered ramen the time before this and also was disappointed in the small amount of ingredients. They have also fully forgotten a roll in a previous pickup order. In the past

The restaurant is critically understaffed. This isn’t really a dig against them but the restaurant tends to prioritize mobile orders over in house customers. The poor hostess was also the only server, the bartender, the bus girl, and assistant to the sushi chef who couldn’t move from the single spot he was in as orders rolled in the entire time I was there. I waited at the front of the restaurant for about 15 minutes before I walked back to the sushi bar to see if someone could seat me. The server stopped packing the 2 dozen or so mobile orders to grab me a table. After I sat down she immediately took my order (which I already knew because I used to frequent the location near State and Chinden). While I waited for my ramen, a guest from another table had to walk up from the front of the re

Nara is or at least was one of my favorite restaurants. I always get the exact same thing- The black garlic tonkotsu ramen. USUALLY it’s great. But on multiple occasions recently, especially when ordering to go, there’s pieces of burnt stuff in my ramen. It creates a bad texture and tastes charred. It’s very disappointing.