Ninja Hibachi Express

Not sure what the deal is with this Ninjas but the service is pretty terrible. So I went for lunch Wednesday and waited 30 minutes. I watched my order get placed in the hot window and it sat their for 10 minutes because the girls at the front were moving very slow or just straight up doing nothing. Keep in mind they were not busy. The food was fine when it does come out. Fast forward to Friday I go again for lunch. There's hardly anyone there and they got 7 tickets in the window. After waiting 45 minutes I decided to get a refund. I witness cooks in the back standing around not doing anything and then come to find out their tickets were not printing in the back. The cooks can clearly see people standing in the lobby waiting for food but instead of asking why they don't have tickets to to m

Called 4 hours ahead to have it. Ready by 3 p m I arrived twenty minutes late still nor started it . 4 people at the registered, no one would help me.One was counting money, two were talking to each other about school .And one was playing on their phone. All of these ninjas have turned out to be the sorrytst service. I know the owner , and she wouldn't put up with this crap

It was ok...I doubt that I would return...I like the concept but like everywhere you go these days, nobody wants to work... The place was clean...I got a combo bowl & sushi... This was my 1st, only & last time going ...MY opinion, the taste, meat portion is not worth the price tag... You do get plenty of rice & veggies...My food had no flavor at all... The fried rice was old & clumpy...My sushi was warm & mushy, so after tasting one piece, I just threw it away...

I’m not sure what has changed but the food tonight was awful! The steak was so dry (ordered medium) and looked like dog kibbles! The crack chicken was burnt and the fried rice had a weird taste to it! I just hope they get it back to how good it use to be!

The restaurant was dirty and the staff totally unmotivated and seemed to not care. I don’t know what was worse, the blank stare of the cashier, the inattentive look on the rest of the staff, or the massive flabby piece of fat that I without knowing put in my mouth, or the soggy burned vegetables. I’m not sure what happened but about 4 years ago I went to a restaurant called jay’s which seems to be the OG restaurant and that place was good. But this place has fallen off…in a town with already limited options you would think they would try harder.