Olive Garden Italian Restaurant

My mom and I traveled from out of town and took our family members we were visiting at Lancaster to Olive Garden located at 901 Plaza Drive Lancaster, PA — a total of 9 people. We arrived at 11:45 AM, were seated at 12:20 PM, and were not served until 1:35 PM. That is an extremely long wait just to be served. The restaurant was not packed at all, yet several groups who arrived after us were served, finished their meals, and left before we ever received our food. The servers explained that they were trying to bring all the food out together, but two orders were incorrect, causing additional delays. We were also told at one point that my order was forgotten, and my daughter’s order was wrong. When the food finally arrived, it was cold and dry (pictures attached/below). We asked to speak

Overall good experience here. We were seated and our food came fast. As it became busy, our service took a lot longer than expected (understandably). Overall, good service when we come to this location. Definitely better than the one at the outlets (yikes)

The food here is great. Even for a strict vegan there were limited, but satisfying options. An additional vegan cheese or meat sauce would be nice. The service was absolutely above and beyond! Our waiter was attentive, friendly, and went the extra steps to ensure our vegan person had any questions about ingredients answered. Service here deserves more than 5 stars!!

Service gets 3 stars because I received my drink ( iced tea ) after dinner arrived. Payment kiosk didn’t work for me and several others. I didn’t get offered a refill had to ask for a to go bag. Now the meat and potatoes of this review. The Zuppa toscana. Last few times I have gotten it and it is not the same as it used to be to be. At first I figured I just got a bad scoop so I ordered it again and the next time I had the Same thought process, surely they didn’t change the recipe. Again terrible . This last weekend I go in and order it. Thinking 3rd time is a charm. NOPE. Here is what I got; Maybe one piece of kale. Barely any identifiable sausage , and so much potato slices they were literally stacked up out past the broth line. It tasted like watered down potato au gratin even the soup

We waited over a half hour for our food after ordering. Our server finally told us that part of our order was accidentally given to someone else. They offered to bring what was done and bring the missing part after it was remade. What they brought out had been sitting under a heat lamp for a while, the pasta edges were dried and hard and the sauce had a film on top. Noticed a lot of workers hanging out behind the bar but no one was clearing tables or seemed to be working.