Ono Hawaiian BBQ

Ordered chicken BBQ & Katsu, was under the impression I was getting beef and katsu as shows in the picture. Ordered from door dash, got the plate and its beef and bbq chicken. Handled through door dash and got refunded. Called the store to tell them how I felt because I’m a regular customer @ ONO, get transferred to manager and explain to her, doesn’t apologize doesn’t show any appreciate for the business of a regular customer. Proceeded to tell me how I ordered it wrong on door dash, and explained how I should order it next time. When listening to her explanation I see the plate actually comes with bbq beef chicken and katsu, I explained to her why I would have to order it different if I would have all three, I’m just missing the katsu. She kept telling me to order it right next time, I t

The place is real clean and the cashier that took my order was super professional... It took about 15 minutes for my order but I did order two seafood platters which by the way were delicious... It does seem like they changed their macaroni salad ingredients and although it wasn't what I was expecting it was pretty tasty... Fish and jumbo shrimp were juicy... Good eating today!!

Wort experience ever!!! I ordered the fire island chicken through Uber eats and as I was eating I noticed a metal screw in my food 🤢🤢🤢 I immediately got disgusted and tossed the food away. I will not be purchasing food from here ever again!

I’m autistic and my current safe food is the chicken and beef combo. Well I order it for delivery and uber eats doesn’t let me change my sides to all Mac and rice so I’ve started calling the restaurant to ask them to change it for me. When I tell you out of the 5+ times I’ve ordered in the last couple weeks they’ve only kinda messed up once and even then it was just them forgetting the sauce. They’re never rude about me calling and i really appreciate the accuracy! It’s really nice to not have to worry about whether or not the restaurant got my order right. That itself would be enough to get a good review from me but the fact that they’re nice about it really helps even more! Thanks for dealing with my modifications every few days!

Took my daughters there and had a great experience. They enjoyed the food and loved the reusable lunch bags their meal came in. We had an accident were my youngest dropped her food as soon as she received it. The server noticed and immediately ordered another plate for me, free of cost. I really appreciate their attentiveness.