Ono Hawaiian BBQ

IM SICK TO MY STOMACH!!! I went to this location on my lunch break in the drive thru and I waited 27mins for my food. After I consumed my entire drink I noticed there was little black particles in the bottom of the cup. My chicken wasn’t cooked all the way and I didn’t notice it until after a few bites. You would think that the food would be fully cooked being that I wanted so long for it. I’ve been sick to my stomach throwing up ever since. Moral of the story don’t go to this place on your lunch break if you don’t like raw chicken.

Thanks again for the opportunity to experience hawaiian food in California. I really enjoyed the fried shrimp and the macaroni salad. They really offer good cooking.

The food is generally ok. It's the customer service and attention to your order being complete that they struggle with. This is the 3rd time that I order food from this location and there is something missing from the order. It's frustrating to pay for an item and not receive it and have to go back to pick it up or just call it a loss and not get it.

My party was canceled so I had to cancel a large online pick up order I placed a few days prior. I called the restaurant the day before the party was supposed to take place to cancel the order. A young gentleman helped me as well as the manager Cesar. They are both so professional and provided excellent customer service. Refunded efficiently without issue. I will continue to come to this location.

Over all is good. Chicken, beef and pork is tasty. Good rice, good steam or boil cabbage. Macaroni is good. Good price. The only thing is the chicken katsu is not hot or fresh. It's was dry like left over. Only took 5mins to get home and it's already cold. 4s for that. They are always generous on portion. Chicken plate can feed 3 kids.