Orchid Kitchen

We stopped in to grab some extra food after we couldn’t get French fries at Morty’s, and we’re glad we did. The service was excellent , I even saw a team member step in to personally help a guest with the self-order kiosk, which was great to see. Friendly and attentive staff made it a really positive experience.

I’ve placed an order of 2 Red Bulls and 1 cut fries @ 7:03 pm but I kept waiting until 7:20 and still wasn’t ready When I confronted them, they gave my fries to someone else’s order. Lady in the kitchen acted like manager and saying that she cooked the fries, but I didn’t get it. they don’t like to answer with attitude. I asked for refund and one of the employees said I’ve to wait 5 to 10 mins for supervisor to issue a refund . Same lady in the kitchen was asking for my ID in order to get refund. Finally I got my refund at 7:26. Manager asked me if everything is okay I told him the time that I had been waiting. They don’t greet at all. So bad attitude. Only one guy in the kitchen was nice last time other than that they all have bad attitude. Mannerless.

I ordered from The Orchid kitchen last night I ordered wings and onion rings it cost $24. I changed to my room ok I stood there 15 minutes I noticed everyone getting their food and everyone who ordered around the time I ordered was gone so I’m standing there watching I see them preparing wings and onion ring so I’m looking to see when mine is coming up. I never see my order so after the 15 minutes i speak to someone they say they never got my ticket so she said I have to wait. I’m very observant so still standing their watching and they people working there did not care still taking there time put my order to the back. So I’m still waiting finally I see onion rings sit there like 10 minutes so I say something again and the guy say they don’t have a ticket I have to wait so I wait I see wi

Terrible experience! I placed my order on the kiosk. And the guy calling out order numbers never called my number. After 30 minutes and everyone after me getting their food, I went to ask about my order. It was sitting on the ledge getting cold. No apologize was given. When I checked my food, it was incorrect. I order fries for one person and a burger for someone else. They place the fries and burger in one container. When I mentioned about them being ordered separately. Amanda expressed that they could place the fries in a separate container. The fries were an extremely small amount for $6. I believe if they had cooked them like I ordered them, it would have been a larger amount. When I came back for my refund, Amanda who was the manager looked at me and walked in the other direction tow

Last night I ordered the fried chicken sandwich and it was absolutely awful. Heavily over seasoned with black pepper and a HARD coating you couldn’t even bite through. I tried my best to remove it. The coleslaw was just nasty. There has to be a way for you to serve a decent chicken sandwich. It’s not hard. Even the fast food ones were better than this.