Our Hero & More

You have to be insanely messed up in that kitchen to send out a cheese and mayo sub, I called the store and they refused to believe that they actually did this, I know it’s very hard to believe, it’s crazy. I ordered through DoorDash and that’s what they’re trying to blame it on, nothing was tampered with, no other burger or sub was wrong or tampered with in any way, no dasher is going to perfectly wipe every topping off of my one sub, (that was in the bottom of the bag since it was a foot long) and not leave a trace of any topping anywhere and leave everything perfectly intact, my sub container was completely clean and the bread was fresh like it had barely been touched, I mean you can tell that there was never anything in between this cheese, oregano and mayo, at any point in time. I als

Unfortunately, this place that I’ve loved since a child has gone down hill. Starting with the service and lack of evolving with the times. I ordered DoorDash from here and the bag was not secured, neither was the container that the sub was in. I have no clue what may have happen from the store to my house. When I called and asked if this was correct; the crass response from the unconcerned lady on the other end of the line was “that’s how we’ve always done it and we aren’t going to change!”. The receipt was already stapled to the bag, so it’s not even extra work, just staple the bag shut to put your customers at ease. Sadly this is the end of our relationship. I hope you all have better experiences than this.

I think that Our Hero has the best subs! I've been visiting the different locations ever since they very first opened. The service is always very fast and friendly the food is always very good and fresh. You're never going to get old fries, and the seasoning on the fries is very delicious. The prices are a little higher than your regular Subway experience, but you'll definitely see the difference as soon as you start eating there. This place is highly recommended although I think the only locations are in Springfield.

This review is in regards to Plum Street. Main Street, when in business, always had extremely rude workers as well though. We hadn’t had Our Hero in about 5 years, prior to my recent pick up order. What in the world has happened with the portions and quality (lack thereof) at Our Hero???? The food was AWFUL…and not even edible. I threw the subs in the garbage. The [double] meat was extremely stingy. There was so little that there couldn’t have been enough meat for the “regular” portion. Another problem I had was with the rudeness of the manager, Danielle. She HAD to be put in that position to drive customers away! And to think I paid to be treated like crap is appalling. Owner/s…please take notice and somehow some way, please revert back to when you were the best in the early 1990’s

I always like the quality of the food but Plum st. Customer service is always TERRIBLE. They turned off their notes so I couldn't say I wanted extra Mayo so I called before my dasher got there. Thankfully there was a “nicer lady” this time compared to the normal one that's always rude and sounds like she hates her job. However, she did interrupt me before I even finished my sentence and said " sandwich is already done" great! If I could've finished my sentence I wanted some on the side. So when I expressed that she said "I can give you 1 packet" so naturally I asked for a couple and she said "only 1 per sandwich" ...what ? So if I ordered a 12inch you can only give me 1 packet of sauce?..I've never had a pleasant experience on Plum St. I'll still order for the food but I wish the other loc