Pancheros Mexican Grill - Davenport Kimberly

Staff was very cordial. Seemed like they needed another person as there were 7-8 customer present plus delivery orders. Food was good however prepared kinda sloppy. And the portions were extremely small compared to My visits to not only this location but other locations..Store was kinda dirty. Enjoyed my visit

I’m giving this a 3 just because I absolutely love Pancheros I’m there all the time, I’m just so disappointed in tonight’s experience. The employees seem like they hated life and didn’t want to be there. Very rude and felt rushed even though I had to wait for multiple orders to be done first yet I was there before they came in. Service is always amazing but the guy who wrapped my burrito severely needs re trained. He very loosely carelessly wrapped it and was literally stuffing it in the wrap instead of re doing it. I get the same thing every time I go and no one else has ever had that much of an issue. The juices drained all over my bag and it just turned into a mess there was no shame what so ever in how he did it. Love this place so very much but really needs to do better some days.

Walked in to place a carry out order. Had to drive three minutes back to work to eat lunch. The whole burrito was cold. Not a warm ingredient inside of it at all. No way it got cold that fast. Which means at the start of lunch rush at 12pm nothing they had was warm for making any of their menu items. Very disappointed in my experience for lunch.

everytime i order on the app or through doordash my order comes missing something or one of our sides has been changed to a different one/flavor. recently i ordered thru the app and my whole bowl was missing, everything else was there. i called and let them know what happened and immediately he said "i thought you might call" but he didn't call me first? and he said they saw the dasher walk out without our order being done, why was it available to grab when it wasn't complete? why wasn't i called. in the past this has happened and they've sent out a new burrito/bowl with a new dasher if needed. this time they immediately refunded my order before i even knew there was a problem and told me i would have to come pick up the bowl myself if i wanted a new one. whomever took this call needs to b

Workers tonight were awful. We stood in there for at least 5 minutes without anyone says so much as hello. They seemed to be in the process of making a big order. Which I get you might be busy. But you can’t even greet the people that walk in and let us know to give you a minute or you’ll be right with us? We just gotta stand there and hope you acknowledge people in your lobby? The entire team that worked tonight needs re-trained on customer service extremely bad. Cause even after acknowledging us, they were short, rude, and I had to repeat myself more than once.