Panda Express
Laveen Village, AZ · Chinese restaurant
- Address
- Panda Express, 5010 W Baseline Rd, Laveen Village, AZ 85339
- Phone
- (602) 237-1981
- Website
- www.pandaexpress.com/locations/az/laveen/5010-w-baseline-rd
- Status
- Closed · Opens 9 AM
Panda Express is a restaurant located in Laveen Village, AZ. It is one of 93 restaurants listed in Laveen Village. Its 2.9-star rating is slightly below the Laveen Village city average of 4.0 stars. There are 10 photos associated with this location.
Hours
| Saturday | 9 AM–11 PM |
Customer Reviews
I waited over 30 minutes in the drive through. They should communicate what’s ready at the speaker and have people come in and wait for any item that’s not readily available. It seems like they were cooking items after people were ordering. Then after all that waiting I took a 4 minute drive home for my food to be cold. If I would’ve knew that I would’ve just went inside or ate elsewhere
This was my first time at this location. They did not disappoint. The customer service was good. I ordered the grilled teriyaki chicken and spring rolls. I got plenty of chicken. They were a bit stingy with the rice. The food was delicious. I will return again. I recommend this location.
This location needs to change their nighttime drive thru person. They pulled us over in drive thru to wait on one of our items. The worker said they would bring it out to us shortly, but that didn't happen. We waited 15 minutes, then I went inside. Our half done order was still sitting in the drive thru. I asked for my order since the item we were waiting for was already sitting in the bin. There were no sorry whatsoever. Corporate needs to come down and do a surprise visit. I also want to mention that it wasn't busy at this time at all. How would these workers like to be on the other side of this issue?? I'm sure it would piss them off! Sad service for spending $60...
Waited in the drive-thru for about 30 minutes due to a reported system outage. I was told card payments were down both in the drive-thru and inside and that the store was cash-only, only to later be charged successfully on my card inside, which was confusing and frustrating. I had a passenger who had surgery earlier that day, making the long wait especially inconvenient. When I went inside to speak to the manager, some staff were making faces and whispering, which felt unprofessional. I understand technical issues happen, but communication and customer service could have been handled much better. Food was just okay.
If i could leave zero stars i would. This location is always out of something and refuse to make more even if they are 1-2 hours before closing. The employees here are also always rude and have terrible customer service.
Accessibility & Amenities
Services
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This listing is informational. Contact the business directly to verify credentials, services, and availability.